Collections Officer
Anchor Collection Services Inc
Total years of experience :8 years, 0 months
o Collect payments on past due bills (personal bank loans and cards)
o Provide payment options that will be convenient for the customers
o Inform clients of overdue accounts and amount currently owed
o Ensure all customer information is correct, including phone numbers and addresses.
o Listen to customer's story and determine if debt can be collected.
o Set up repayment plans and new terms of sale.
o Record new commitment to repay debt.
o Follow constitutional laws concerning debt collection.
o Receive payment by cash, check, credit cards, or vouchers.
o Issue receipts, refunds, credits, or change due to customers.
o Answer customers' questions, and provide information on procedures or policies.
o Assist customers by providing information and resolving their complaints.
o Greet customers entering establishments.
o Sell tickets to customers.
o Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
o Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
o Sort, count, and wrap currency and coins.
o Calculate total payments received during a time period, and reconcile this with total sales.
o Compute and record totals of transactions.
o Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
o Directs visitors by maintaining employee and department directories; giving instructions.
o Maintains security by following procedures; monitoring logbook; issuing visitor badges.
o Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
o Maintains safe and clean reception area by complying with procedures, rules, and regulations
o Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
o Contributes to team effort by accomplishing related results as needed.
o Responsible for providing courteous and efficient food and beverage services to the guests.
o To present menu, take order, suggest and recommend appropriately.
o To attend and respond to guests’ needs promptly and professionally.
o To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.
o To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room etc.
o Any other appropriate duties and responsibilities as assigned.