CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
Total years of experience :4 years, 7 Months
CUSTOMER SERVICE REPRESENTATIVE; TELEPERFORMANCE 2013-2014
Providing Exceptional Service. Building loyal Relationships. Solving Problems. Increasing sales.
Primary Responsibilities: • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Listen attentively to caller needs to ensure a positive customer experience.
• Access electronic and paper cataloging systems to look up product information and availability.
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
RECEPTIONIST, CHAKKRI TRADITIONAL - 2009-2011
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients, and customers.
Primary Responsibilities: • Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet individuals entering the organization
• Direct individuals to the correct destination
• Deal with inquiries from customers and the public
• Prepare letters and documents
• Receive and sort mail and deliveries
• Schedule appointments