مجموع سنوات الخبرة: 11 سنوات, 8 أشهر
ديسمبر 2014
إلى حتى الآن
Senior Reservations Officer
في Legacy Hotel Apartments
البلد :
الإمارات العربية المتحدة - دبي
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Knows the type of rooms available as well as their location and layout. • Knows the selling status, rates, and benefits of all packages plans. • Knows the credit policy of the hotel and how to code each reservation. • Creates and maintains reservation records by date of arrival and alphabetical listing. • Determines room rates based on the selling tactics of the hotel. • Prepares letters of confirmation. • Communicates reservation information to the front desk. • Processes cancellations and modifications and promptly relays this information to the front desk. • Understands the hotel's policy on guaranteed reservations and no-shows. • Processes advance deposits on reservations. • Tracks future room availabilities on the basis of reservations. • Helps develop room revenue and occupancy forecasts. • Prepares expected arrival list for front office use. • Assists in preregistration activities when appropriate. • Monitors advances deposit requirements. • Handles daily correspondence. Responds to inquires and makes reservations as needed. • Makes sure that files are kept up to date.
مايو 2014
إلى أكتوبر 2014
Housekeeping Coordinator
في Marco Polo Hotel
البلد :
الفلبين
• Consistently offers professional, engaging and friendly service • Follows Hotel’s telephone etiquette standards. • Generate various operational reports for the coordination of the Housekeeping department. • Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external Guests. • Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner. • Process requests and delegates work assignments in a timely manner while adhering to Marco Polo’s brand standards. • Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns. • Assist Housekeeping Supervisors for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks. • Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division. • Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation. • Follow all Occupational Health and Safety regulations. • Ensures key control procedures and inventory of communication devices. • Adhere to Hotel’s policies with regards to security.
أكتوبر 2013
إلى مارس 2014
Customer Service Representative / Technical Support
في Teletech
البلد :
الفلبين
Attend to cutomer's concerns regarding billing and product offers. Assist customers with regards to technical problems with the system of the bought products.
مايو 2012
إلى سبتمبر 2013
Barista / Shift Supervisor
في The Coffee Bean and Tea Leaf
البلد :
الفلبين
• Deliver excellent customer service, at all times • Serve and present hot non-alcoholic beverages quickly and efficiently, meeting company standards • Assist in keeping front-of-house and toilets clean and tidy, at all times • Keep up to date with current promotions and new products • Make customers aware of offers on our great food and drink range • Speak to customers to ensure that they are satisfied with their meals • Maintain personal knowledge by completing in-house training and workbooks • Always adhere to all company policies and procedures and licensing laws • Be involved and contribute at team meetings • Carry out instructions given by the management team and head office
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