Michelle Angela Manansala, Senior Reservations Officer

Michelle Angela Manansala

Senior Reservations Officer

Legacy Hotel Apartments

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Hotel and Restaurant Management
Experience
11 years, 8 months

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Work Experience

Total years of experience :11 years, 8 months

Senior Reservations Officer at Legacy Hotel Apartments
  • United Arab Emirates - Dubai
  • My current job since December 2014

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Knows the type of rooms available as well as their location and layout. • Knows the selling status, rates, and benefits of all packages plans. • Knows the credit policy of the hotel and how to code each reservation. • Creates and maintains reservation records by date of arrival and alphabetical listing. • Determines room rates based on the selling tactics of the hotel. • Prepares letters of confirmation. • Communicates reservation information to the front desk. • Processes cancellations and modifications and promptly relays this information to the front desk. • Understands the hotel's policy on guaranteed reservations and no-shows. • Processes advance deposits on reservations. • Tracks future room availabilities on the basis of reservations. • Helps develop room revenue and occupancy forecasts. • Prepares expected arrival list for front office use. • Assists in preregistration activities when appropriate. • Monitors advances deposit requirements. • Handles daily correspondence. Responds to inquires and makes reservations as needed. • Makes sure that files are kept up to date.

Housekeeping Coordinator at Marco Polo Hotel
  • Philippines
  • May 2014 to October 2014

• Consistently offers professional, engaging and friendly service • Follows Hotel’s telephone etiquette standards. • Generate various operational reports for the coordination of the Housekeeping department. • Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external Guests. • Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner. • Process requests and delegates work assignments in a timely manner while adhering to Marco Polo’s brand standards. • Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns. • Assist Housekeeping Supervisors for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks. • Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division. • Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation. • Follow all Occupational Health and Safety regulations. • Ensures key control procedures and inventory of communication devices. • Adhere to Hotel’s policies with regards to security.

Customer Service Representative / Technical Support at Teletech
  • Philippines
  • October 2013 to March 2014

Attend to cutomer's concerns regarding billing and product offers. Assist customers with regards to technical problems with the system of the bought products.

Barista / Shift Supervisor at The Coffee Bean and Tea Leaf
  • Philippines
  • May 2012 to September 2013

• Deliver excellent customer service, at all times • Serve and present hot non-alcoholic beverages quickly and efficiently, meeting company standards • Assist in keeping front-of-house and toilets clean and tidy, at all times • Keep up to date with current promotions and new products • Make customers aware of offers on our great food and drink range • Speak to customers to ensure that they are satisfied with their meals • Maintain personal knowledge by completing in-house training and workbooks • Always adhere to all company policies and procedures and licensing laws • Be involved and contribute at team meetings • Carry out instructions given by the management team and head office

Education

Bachelor's degree, Hotel and Restaurant Management
  • at Our Lady of Fatima University
  • April 2012

Specialties & Skills

Written Skills
Oral Communications
Administrative
Computer Skills
Customer Service Oriented
ADMINISTRACIÓN DE BENEFICIOS
ADMINISTRATION
APPLICATIONS
BUDGETING
CABLEADO
CLOSING
FRAMING
MICROSOFT MAIL