Michelle Beltran

>CUSTOMER SERVICE FUNCTIONS
• Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization’s
• Manages data / information essential to effective delivery of after-sales service by Customer Service Department.
• Accommodates escalated calls coming from AO and address issues raised by customers promptly;
• Identifies appropriate resolution to customer issues and refers such to Service Department.
• Handles and ensures integrity of data therein; prepares necessary reports
• Liaises with Service Team on issues related to the delivery of Services as agreed with customers.
• Process quotations and billings for service dept.
• Assigns work, provides direction to clerical staff and ensures that assigned tasks are completed. Ensures effective and appropriate clerical staff coverage
• Orients and train newly staff.
• Maintains a variety of financial records such as petty cash fund, purchase orders and requisitions.
• Produces ad hoc reports from databases as required by the manager by identifying and organizing the required information, compiling data, designing format, and printing reports
>LOGISTIC FUNCTIONS
• Provide technical and operational support to the field office, as well as advice on application of logistics management best practice, systems and procedures
• Manage technician schedule and delivery persons
• Arrange and plan the technician’s itinerary everyday
• Orchestrate technician flights for out of town schedules
• Maintain records of customer service history
• Scrutinize shop repair of customer unit
• Process documents for the delivery of customer item purchased & repaired unit
• Supervise in monitoring delivery & installation of customer unit

>INVENTORY & ADMIN FUNCTIONS
• Handling Inventory for parts both local & imported (purchases and issuances)
• Check and coordinate spare parts inquiries from customers
• Prepare and order local and imported parts from local and foreign supplier.
• Issue quotation from SAP system based on customer’s enquiry, stating the price, delivery time, availability, mode of transport, terms of delivery and payment, validity of quotation.
• Prepare necessary documents for clearing the package and manage the delivery to the customer
• Monitor consignment stock based on consumption and planning
• Monitor and purchase service office supplies stock
• Coordinate with the local supplier the availability of materials, updated price list and
discounts
• Monitor vehicle maintenance (preparation of request & PO for change oil, parts
replacement (tires and batteries) & registration).
• Create presentation for month end report discussions
• Arrange the proper return and replacement of the defective item under warranty,
repair, wrongly ordered or delivered item/s
• Do basic trouble shooting over the phone about customer unit concerns.
• Update warranty database and maintain customer data in to SAP System

• Prepare Invoices and Billings for Customer
• Prepare and Supervise Daily, weekly and Monthly Sales Report
• Prepare Payables for Supplier
• Set up Reports for Fabric Consumption and Savings
• Landed Cost Computation
• Monthly Inventory of Fabric through Physical count at bonded warehouse
• Time Keeping
• Labor Costing
• Encoding Payments in ACCPAC System
• Handling Payment in Trade Card system
• Checking and Receiving Invoices from Supplier
• Process Employee’s Payroll
• Monitor Sales Report
• Monitoring Status of Incoming Garments in Production Area
• Monitoring of Delivered Garments
• Filling and documentation