Michelle Capa

• Provide secretarial services to the Department Manager.
• Answer telephones and transfer to appropriate staff member.
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
• Maintain hard copy and electronic filing system.
• Schedule and coordinate meeting
• Assist HR section in scheduling interviews, events and other similar activities
• Send out and receive mail and packages
• Perform multifaceted general office support

• Preparing and organizing training materials prior to training events, ensuring all materials were quality checked and stock available
• Producing attendance reporting for presentation to Management
• Confirming arrangements for training
• Updating employees training records
• Printing certificates for training
• Organize catering for trainings and lunch hour meetings
• Coordinate with contractors in preparing payroll and enter it into the system through SAP
• Maintain effective relationships and provide high level customer service ethic
• Provide secretarial and administrative assistance primarily to the Department and/or other departments when the need arises
• Perform administrative activities such maintaining documented files, processing paper works, and generating reports
• Corresponds with customer queries and follow up of result
• Manage internal and external mail functions
• Order and maintain adequate stocks of stationery and office supplies for the department
• Meet and greet visitors
• Arrange visitor gate passes

Call delinquent clients and remind them of their overdue accounts.
Maintains and update database on new clients and account information.
Process and prepares documents such as government forms, expense reports and payroll.
Accepts collection from collector and turnover to the the Manager.
Communicate with clients, employees and other individuals to answer questions, disseminate or explain information.