Project Administrator
RPM Project Management Services
Total years of experience :14 years, 7 Months
• Assisting and supporting the Project Managers in their daily duties
• Acting administrative support to Project Managers and Directors.
• Communicating with Project Managers to report on project status and monthly reports.
• Prepares daily and weekly report for the Client
• Controls all project-related Quality documents and records, and distribute documents accordingly
• Involved in coordinating project from inception to completion.
• Allocates and controls the document numbering system for the project work.
• Ensures that all electronic and hard copy filing is accurate and is easily retrievable.
• Retrieve information, information searches and general requests for support from project/department personnel.
• Maintaining Master document register of all the Contract and Tender documents, drawings and transmittals in soft/hard copies related to the projects.
• Perform file back up to ensure proper storage and archiving of electronic registers
• Updates information as required.
• Responsible for office administration, records of correspondences, contract documents, drawings, submittals including issue, receipt, distribution and filing of all internal and external project communications.
• General clerical functions to maintain a seamless office environment.
• Answer inquiries and phone calls of the client.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and
service inquiries.
• Perform customer verifications
• Set up new customer accounts
• Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• communicate and coordinate with internal department
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.
• Answer inquiries and phone calls of the client.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications
• Set up new customer accounts
• Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• communicate and coordinate with internal department
• Follow up on customer interactions
• provide feedback on the efficiency of the customer service process
Hospitality Management is the field of work or study of managing hotels, restaurants, cinemas, theaters, travel agencies and similar organizations in the hospitality industry.People who work in HM need superb communication and service skills. Also they need to be flexible but also tough at times when dealing with customers and employees.
Interdisciplinary Studies program helps prepare you to integrate knowledge from different perspectives and develop strong analytical and communication capabilities Discover how to solve problems and make decisions in creative, innovative, and productive ways—and gain the knowledge and expertise you need to change your world and the world of those around you