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Michelle Mallari, Customer Service and Sales Representative

Michelle Mallari

Customer Service and Sales Representative

Teleperformance Phillippines

Location
Philippines
Education
Bachelor's degree, Bachelor of Science in Computer Science
Experience
15 years, 4 Months

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Work Experience

Total years of experience :15 years, 4 Months

Customer Service and Sales Representative at Teleperformance Phillippines
  • Philippines
  • October 2011 to June 2012

Job Description:

• Directly reporting to the Account Supervisor
• Resolves billing concerns of every customer for their existing account and do sales as well through telephone conversations.
• Assists Agents on their everyday calls such as, product knowledge and tips to increase sales.

Customer Service Associate/Frontliner at Bank of the Philippine Islands-Family Savings Bank
  • Philippines
  • October 1997 to September 2011

• Directly reporting to the Branch Manager and Assistant Manager of the branch.
• Responsible in account opening and giving information to new and existing clients of the bank as per knowledge; as well as cross-selling. Also act as a bank teller when manpower is in need.
• Support clients on their bank needs and transactions as well as handles various inquiries and problem handling from clients either thru telephone calls, written, walk-in and existing ones.
• Take steps as a reliever to other branches within the area whenever the needs arise.
• Manage some special reports as per request by the superior as well as from clients.

Data Encoder at Fashion Accessories Philippines Incorporated
  • Philippines
  • March 1997 to August 1997

• Directly reporting to the Manufacturing Manager.
• Update of Work-In-Process status using production reports collected from Production Supervisors.
• Responsible in preparing Shipping Documents (Packing List/Proforma Invoices) and Shipping Carton Labels.
• Managed some special reports as per request by the superior.

Purchasing Officer at Ultra Mega Multi Sales
  • Philippines
  • February 1997 to March 1997

• Receives Purchase Order from customers.
• Prepares invoices necessary for customer’s orders.
• Coordinates with the Delivery Officer for checking of delivered products.

Education

Bachelor's degree, Bachelor of Science in Computer Science
  • at Metro Data Computer College
  • October 1996

Graduated under a Bachelor Degree in Computer Science with an acquired average of 92%

High school or equivalent,
  • at Laguna Northwestern College
  • April 1992

Completed a Secondary Education with an average grade of 88%

Specialties & Skills

Telephone Skills
+Endorse 1
Account Handling
+Endorse 1
Computer Industry
+Endorse 1
Customer Data Integration
+Endorse 1
Written English
+Endorse 1
Computer Literate
+Endorse 0
Customer Service Oriented
+Endorse 0
Good Communication Skills
+Endorse 0
English Fluency
+Endorse 0

Languages

Filipino
Expert
English
Expert

Training and Certifications

Anti-Money Laundering Act Seminar (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
May 2007
Low Counter Certification Program (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
August 2007
High Impact Bank Salesmanship Program (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
February 2010
National Call Flow, US Product 101 and Billing Issues (Training)
Training Institute:
Teleperformance Philippines
Date Attended:
October 2011
Unit Investment Trust Fund Certification Program (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
June 2006
High Counter Certification Program (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
August 2007
WOW Customer Service Advocate (Training)
Training Institute:
Bank of the Philippine islands-Family Savings Bank
Date Attended:
December 2008
Relationship Selling Workshop (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
January 2011
Handling Telephone Sales Workshop (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
March 2010
AT&T Telco and DTV Management Account (Training)
Training Institute:
Teleperformance Philippines
Date Attended:
June 2012
Delightful Customer’s Branch Experience 101 (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
September 2005
BPI Selling Workshop-NSOM (New Strategic Operation Management) (Training)
Training Institute:
Bank of the Philippine islands-Family Savings Bank
Date Attended:
June 2009
Basic Accounting Module (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
March 2011
WOW Customer Service Program (Training)
Training Institute:
Bank of the Philippine Islands-Family Savings Bank
Date Attended:
May 2008