Executive Assistant To Chairman
Damac Properties
Total years of experience :16 years, 0 Months
● Arrange all travel logistics for the Chairman including booking private plane, accommodations, ground transportation, and other required arrangements.
● Attend meetings and record accurate minutes of discussions, decisions, and action items. Prepare summaries and upload them in the system for distribution to relevant stakeholders.
● Maintain strict confidentiality of sensitive information and exercise utmost discretion in handling matters related to the Chairman’s activities, discussions, and documents.
● Provide general administrative support to the Chairman such as filing documents and other administrative tasks as needed.
● Provided high-level administrative support to C-Suite executives, managing calendars, travel managements, expense reports and confidential correspondence.
● Coordinated and executed comprehensive high-profile meetings and events ensuring flawless logistics and seamless communication.
● Collaborated with cross-functional teams to prioritize projects and ensure timely completion of deliverables, maintaining a high level of efficiency and attention to detail.
● Acted as liaison between executives and internal/external stakeholders, maintaining effective communication channels and proactively addressing inquiries and requests.
● Handled the CEOs’ personal matters including holidays, medical, banking, family, housing, and other private matters.
● End-to-end travel arrangements for both CEOs, their family, and household staff (11 staff) including flight, accommodation, transport, and visa.
● Provided ad-hoc administrative support to bidding activities such as HR, admin, and finance.
● Supervised the duties and responsibilities of the admin team ensuring a seamless and efficient admin process within the group.
• Fulfilled all executive assistant duties for the Managing Director, Partner and Sales Director. Complex diary and calendar management, facilitated business correspondence, minutes of meeting, and document control.
• In-charged of all incoming and outgoing communications with internal and external clients.
• In-depth knowledge of the business which saved the Manager’s time by effectively acting as his right hand and by being the key resource and support liaison in all areas of the business.
• Consistently demonstrated strong attention to detail and ability to multitask within a fast-paced, high-pressure work environment. Frequently commended for quick-thinking and resourcefulness.
• Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues and serving as key liaison to clients, internal staff, and external contacts.
• Executed excellent communication and interpersonal skills by successfully preserving a positive working relationship with a portfolio of 100+ clients for more than 6 years.
• Designed PowerPoint presentations used for employee training.
• Proofread contracts, agreements and executive materials decreasing errors by 30%.
• Ran a team of 5 administrators, ensuring smooth daily office operation.
• Spearheaded the Property Management Division, acted as the main point of contact for all clients’ issues and inquiries.
• In-charged of recruitment and employee onboarding and offboarding, retained employee database and acted as the gatekeeper of confidential information.
• Successfully authored the company protocols and standard operating procedures (SOP) which systematized the processes of the company improving efficiency, consistency and reduced mistakes.
• Implemented and constantly improved office filing system. Achieved office efficiency by enforcing Google Drive reducing filing retrieval and paper usage.
• Increased lead generation by implementing marketing guidelines to boost the content score.
• Slashed company expense down 20% by utilizing an effective inventory management control and standardizing the ordering procedure and supply requisition.
• Increased maintenance income by 60% by negotiating favorable terms and pricing agreements with vendors/suppliers.
• In-charged of email marketing, management of social media accounts, content writing.
• Expert in Tenancy Contracts, Sales Contracts and Forms, Ejari registration and all real estate related procedures.
• Facilitated completion of reports such as commission and sales, WPS, expense, and inventory.
• Provided account specific information regarding wireless phone usage, bill & charges, rate plan details and features
• Investigated account usage and applies adjustments according to company rules and policies
• Provided basic troubleshooting steps to different types of cellular phones (basic phones, quick messaging, and smartphones) and resolved a customer’s issue or transfer them to the correct department for further assistance
• Checked what products and features are applicable to a customer’s account and provide details on how it will benefit the customer and pursue with sales
• Conferred with customers by telephone in order to provide information about insurance eligibility, benefits and claim information
• Kept record details of inquiries, complaints and resolution or actions taken as well as all customer transactions
• Checked to ensure that all resources have been exhausted in order to resolved a customers’ problem and refer unresolved customer grievances to proper departments for further investigation
• Investigated and explained a claim denial to providers and check what needs to be done in order for claim to be process, explain rules and regulations as well as plan restrictions
• Provided information, reservations and ticketing services to customers
• Researched ticket issues and processed reissues in a timely and efficient manner
• Provided correct flight availability, ticket prices, and baggage allowance
• Assisted customers with seat reservation and availability
• Completed call logs and reports
• Responded to passenger enquiries about flight schedules
- Dean’s List, Resident Scholar, - 2nd Vice-President College of International Tourism and Hospitality Management Student Council
