Inbound and Outbound Call Center Agent
123Debtor.com
Total des années d'expérience :15 years, 8 Mois
Responsibilities:
• Answer phones professionally.
• Respond to customer inquiries.
• Research required information using available resources.
• Handle and resolve customer complaints.
• Provide customers with product and service information..
• Process orders, forms and applications.
• Identify and escalate priority issues .
• Follow up customer calls where necessary.
• Complete call logs.
• Complete call reports.
Responsibilities:
• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Upsell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.
Responsibilities:
• Ensures that documentation is prepared and distributed at the appropriate times for general meetings.
• Ensures that proper accounts are maintained and annual reports are prepared
• Ensures the appropriate notice is given and documentation prepared and delivered for directors' meetings, agendas are distributed and minutes kep
• To be present in person or represented by an agent at the company's registered office during business hours
• Has taken Bachelor of Science in Accountancy in University of Luzon in the year 2000 but unfornately wasn’t able to finish studies due to some financial problems but had already taken 4th degree of study.