Mickel Jan Panghulan, LOUNGE SALES STAFF / CUSTOMER SERVICE

Mickel Jan Panghulan

LOUNGE SALES STAFF / CUSTOMER SERVICE

Elaf Jeddah Hotel Red Sea Mall

Location
Qatar
Education
Bachelor's degree, Hotel and Restaurant Management
Experience
4 years, 4 Months

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Work Experience

Total years of experience :4 years, 4 Months

LOUNGE SALES STAFF / CUSTOMER SERVICE at Elaf Jeddah Hotel Red Sea Mall
  • Saudi Arabia - Jeddah
  • December 2012 to December 2015

o Complete scheduled inventories and stock and requisition necessary supplies.
o Complete opening and closing duties.
o Monitor dining rooms for seating availability, service, safety, and well being of guests.
o Inspect storage areas for organization, use of FIFO, and cleanliness.
o Personal charm to greet organizers, hosts and VIPs
o MS Office basics

Ticketing Sales Agent at LP Travel and Tours
  • Philippines
  • June 2010 to December 2010

o Receiving clients over-the-phone/walk-in
o Taking queries of travel plans and packages
o Knowledge in Microsoft Office
o Performed clerical duties such as answering telephone, sorting and distributing mail,
running errands.
o Basic Ticketing Knowledge (Abacus)

Sales at Chez Rafael Hotel
  • Philippines
  • June 2009 to January 2010

Greets guests and presents them with the menu.
Suggest food and beverages to the guest and also try to upsell.
Obtaining revenues, issuing receipts, accepting payments, returning the change.

Sales at Chez Rafael Hotel
  • Philippines
  • June 2009 to January 2010

Greets guests and presents them with the menu.
Suggest food and beverages to the guest and also try to upsell.
Obtaining revenues, issuing receipts, accepting payments, returning the change.

Education

Bachelor's degree, Hotel and Restaurant Management
  • at De La Salle
  • April 2010
High school or equivalent, Secondary Education
  • at La Consolacion College Tanauan
  • January 2008
High school or equivalent, Elementary
  • at La Consolacion College Tanauan
  • January 2004

Specialties & Skills

Food Service
Hospitality
Barista
GENERAL MANAGEMENT
LA CREACIÓN DE REDES
MULTI-TASKING
PERSONAL

Languages

English
Expert
Arabic
Beginner

Memberships

Gourmet Club Avenir
  • Member
  • June 2008

Hobbies

  • Basketball
    MVP