Milena-Georgiya Videnova, Arabian Adventure Supervisor

Milena-Georgiya Videnova

Arabian Adventure Supervisor

Emirates Group

Location
United Arab Emirates - Dubai
Education
Master's degree, Macroeconomics
Experience
20 years, 9 months

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Work Experience

Total years of experience :20 years, 9 months

Arabian Adventure Supervisor at Emirates Group
  • United Arab Emirates - Dubai
  • My current job since May 2009

Planning, co-ordinating and preparing all pre-client arrival documentation such as name boards visas/documents, welcome packs etc. to ensure that passengers are met and assisted in a timely and professional manner. Assigning the necessary staff to meet designated passengers by monitoring the flight information screen to establish flight arrivals/departures at the aircraft parking bays, in order to ensure that passengers are promptly received and escorted to the Arabian Adventures Airport Desk. Brief guests on the content of the Welcome Package and meet them at the respective luggage belt and if required, assist them with issues related to lost/damaged baggage. Prepare reports of all bookings for the next shift by retrieving information from the Oasis System and passenger lists in order to ensure that the incoming shift leader is able to cater for manpower and equipment required. Collate and prepare details of incidents reported by clients on the shift related to service provided, ensuring accurate feedback is provided to the office. The information provided is essential to ensure that appropriate action can be taken by the reservations department and hotel representatives. Liase with the Tour Bus Team Leaders or Rent-a-car companies with regard to hotel transfer information and ensure that the guests are escorted to their respective arrangements. Would be required to provide services for large groups and work closely in handling VIP
with extra customer service and care.

Senior Airport Assistant at Emirates Group
  • United Arab Emirates - Dubai
  • June 2006 to May 2009

Arabian Adventures is a full service Destination Management Company offering premium level
service to international visitors, celebrities and VIP’s.
 Provide personalized airport support by assisting guests with Immigration and Customs formalities
 Liaising with local authorities in order to resolve any issues quickly to ensure a guests smooth entry
or exit into the country
 Coordinate with large groups and/or conferences to ensure each member of the party arrives to an
efficient, warm and hospitable welcome
 Maintain accurate written records of guest arrivals and provide extensive feedback if irregularities
occur.
 Provide discreet and professional service to high-profile VIP’s, sport and entertainment celebrities
and commercially important individuals and groups

Education

Master's degree, Macroeconomics
  • at University of Plovdiv city"Paissi Hilendarski" , Plovdiv, Bulgaria
  • July 2001
Master's degree,
  • at University of Plovdiv city"Paissi Hilendarski" , Plovdiv, Bulgaria
  • July 2001

Specialties & Skills

Soft Skills
Self Confidence
Timeline Management
Problem Solving
Decision Making Skills
Rapid adaptability to new problem-solving and new locations
leadership and human management skills
IT: Word, Excel, Windows

Languages

English
Intermediate
Bulgarian
Expert
Russian
Beginner

Training and Certifications

(Certificate)
Date Attended:
June 2003
Valid Until:
June 2003
(Certificate)
Date Attended:
September 2004
Valid Until:
September 2004
Certificate of Participation (Certificate)
Date Attended:
August 2006
Valid Until:
August 2006
Diploma (Certificate)
Date Attended:
April 2010
Valid Until:
May 2010