mina samaan, Associate Deputy Manager Customer Care

mina samaan

Associate Deputy Manager Customer Care

Raya holding (Raya distribution)

Location
Egypt - Cairo
Education
High school or equivalent, Accounting
Experience
18 years, 6 months

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Work Experience

Total years of experience :18 years, 6 months

Associate Deputy Manager Customer Care at Raya holding (Raya distribution)
  • My current job since December 2006
Supervisor at Samsung
  • United Arab Emirates
  • My current job since August 2017

Acting as Area Manager for

Associate at Samsung
  • United Arab Emirates
  • My current job since January 2019

responsible for the dealers and collection point
•communicate with the dealers and maintenance team
•Handle

shop at Raya academy certified
  • November 2010 to November 2010
Customer service
  • November 2007 to January 2008
Customer service representative at Mobinil (At Agouza call center)
  • May 2006 to December 2006

Answered the phone and handilling the customers
•Give all info for the customers
•Talk with customers friendly
•Help the customers to choose the best profile for them
•Check the bills on the system for the customer

  • Egypt
  • January 2006 to April 2006
Sales representative at lahacienda country club
  • September 2005 to January 2006

Make a presentation for the clients about the project
•Explain the project to clients on the map
•Call the clients and meeting them to make a deal
10 years before my graduation
Ragheb book shop (At Fagala )
Accountant and Sales
•I`m responsible for all accounts for the customers
•Review invoices, inventory
•Request new goods
•Sales goods to customers
TRAINING

Education

High school or equivalent, Accounting
  • at of Commerce. Ain Shams university
  • January 2005

Specialties & Skills

Customer Loyalty
Customer Facing
Customer Focus
Customer Service
TELEPHONE SKILLS
CALL CENTER
CUSTOMER SUPPORT
PRESS RELEASES
ACCOUNTING
CUSTOMER RELATIONS
INVENTORY MANAGEMENT

Languages

Arabic
Expert
English
Expert