SGMPAM, AfterSales & Logistics Group Administration Manager
H-D Saudi Arabia
Total years of experience :11 years, 10 months
Managing Sales Growth Management of Parts, Accessories and Motor clothes for 6 Dealerships in Saudi Arabia and Bahrain (Distributor Market)
Holding vast knowledge and talent and skills on Sales management, After Sales (CSI)
Year May, 2013- till date working as PAM & After Sales system Administration
Manager for Harley-Davidson Distribution Market with 4 Dealerships in Saudi Arabia and Bahrain
More than 10 years (2003-2013 till date)
Job Profile- Dealing with Harley-Davidson USA, UK and MENA and 12 Official
Licensed Supplier from world wide: Harley-Davidson Europe - UK
Harley-Davidson Milwaukee- USA
Harley-Davidson H-D MENA (Middle East and Africa) based in U.A.E
Dealing with our H-D Official License Products Supplier as direct point of contact for purchasing Products: R.K.Stratman Inc -USA
V.F. Imagewear Inc - USA
National Premium Inc - Germany
HUAN Inc - China
Mod Jewelry - Thailand
SGI Apparels Inc - New Jersey
The Leather Accessories Inc - Canada
Custom Chrome / Kuryakyn - Europe
Drag Specialties - USA & Europe
Snap Out Tool - USA
Tori Richard - USA & De-Lux T-shirts - USA
MID Limited - USA
Global Product Inc- USA
Nudnik GMBH - Germany
Elmec Sports Wears - Greece
Willy X Eyewear - UAE
Dart World - USA
PIN USA - USA
Preparing Dealerships Shipments shipping documents like: Commercial Invoice, Packing List, Certificate of Origin, and Certificate of
Conformity,
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Dealing with our Shipping Agents like as direct point of contact:
DHL, FedEx, UPS, TNT, Aramex, Expeditors International, Bahrain International
Cargo Service, Al Mulla Cargo, AMC Freight Forwarders,
Dealer Operations Job Profile: Parts, Accessories and MotorClothes Dept
Maintaining Running Stock (Customer Feedback & system and Market Study)
Encourage for re-order level through DMS.
Focus on Seasonal stocking.
HOT Sales items, Maintain Core line Products.
Conducting yearly twice stock Inventory with assistance and presence of Finance
department and Authorized Auditors.
Daily, Weekly Stock and Customers PAM order Management through DMS
Workshop Operations Job Profile: Managing Service Writer & P&A Consultants for daily Job Booking, Job Cards
status like: Pending, WIP (work in progress), Completed waiting for billing etc.
Providing new strategy to new the volume of business to workshop by introducing
Service Reminder Listing for follow up on Due Service bikes to get business in
Technicians Management: Review daily, weekly and monthly Technician reports on working hours, sold hours
Focus on their Efficiency, Productively and Proficiency by showing them the results for workshop income and loss by department
Allocated higher level online Training and allow them to qualify for Master Level
Instructor Led Courses conducted in UK
Trainings accomplish:
Red Line Instructor Led Course: Conducted in Bahrain qualified and certified as best team.
After Sales Training: Conducted in Bahrain by H-D Warranty Senior Administrator
Visual Merchandiser Training: Conducted in Bahrain, UAE and K.S.A by Official
Harley-Davidson Trainer's
H.E.A.T (HOG, Enthusiastic, Adventure, Training) - conducted by Harley-Davidson
Year Jan 2012- Apr 2013 worked as PAM Workshop Management as After Sales
Manager for Dealer Harley-Davidson Dhahran
Senior Consultant Mr. Jeff Smith in UAE and Bahrain in year 2011-2012
PEP Consultant Instructor Led Training: yearly 3 sessions training attended in
Bahrain & Saudi Arabia which where conducted by Mr. Ian Jennings Senior
Lecturer covering PAM sales, Warranty and CSI
Workshop Management: Training attended in Bahrain and Saudi Arabia on
Workshop technician's performance on Productivity, Efficiency, and Proficiency with accounting or financial report transparency etc
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Job Profile:
Year 2007- 2011 worked as Assistance PAM Manager for Harley-Davidson
Distribution Market of Saudi Arabia, Bahrain
Motor Company in Fulda, Germany (April -2009)
Harley-Davidson University- Online Training Courses: qualified for more than 17
courses specialized in frontline Sales, Warranty, Service and Inventory Management
Harley-Davidson University Instructor Led Course: Attended more than 3 courses
related to PAM Sales, Service Center & Warranty, Dealer Principal conducted by
MBA Marketing (discontinued)