Operations Director
Rafeeq Mart
Total des années d'expérience :20 years, 5 Mois
• Key leadership role within the group which involves managing operations for 7 physical convenience shop and subsequent virtual stores,
•Responsible for vendor management, contract management, supply chain distribution to all Rafeeq Mart retail stores across Qatar.
• Opened 7 new retail convenience stores across various locations in Qatar.
• Lead and develop the local distribution workforce, as well as develop good relations with current and potential suppliers, vendors, and clients.
• Ensure smooth flow of high-quality product import
• Responsible for contract management, project planning, mobilization, operational delivery of catering services for the Official Hospitality Programmes across designated stadiums and villages for the FIFA World Cup Qatar 2022TM.
• Review and evaluate, EOI responses, Tender RFPs for appointment and contracting processes for catering services providers
• Work in partnership with FIFA to support the development of the catering concept, contract suppliers and rollout the operational plans
• Manage large-scale catering operations, contractor management, financial analysis, admin aspects and supervision of catering services and project operations
• Sole point of contact in-charge of projects and business process improvements
• Floating of tenders for selecting the venues Catering service provider
• Development and implementation of catering strategy and concept of operations
•Part of Novo Cinemas tender committee for selection of vendors and suppliers
• Planning, development, and overall management of all F&B aspects
of events and exhibitions held in DECC
• Responsible for developing F&B operations business plan and optimizing the achievement of the company's strategic goals.
• Develop and define standard operating procedures with the
designated catering service provider
• Manage all F & B operations including sales and revenue generation
• Complete P&L responsibility including managing all operational costs
in line with annual budgets
• Accountable for maintaining close business relationship with all key
clients and event organizers and catering service provider
• Ensure smooth operation of all catering functions delivered by the
catering service provider
• Responsible for quality control within all F&B areas including Banquets,
Exhibition and Meeting room catering etc.
• Work closely with the events sales and project management teams
• Managing health and safety aspects after the caterer delivers F&B in
the venue
• Ability and proven record and in leading, planning and managing large-scale international events and catering projects.
• strategic planning, establishing goals and objectives,
• Controlling costs and improving efficiency and service delivery effectiveness.
• Oversaw the planning, development, and implementation of hospitality operations in Sidra hospital during pre-opening phase
• Planned and oversaw inter-departmental collaboration and business strategies with Sidra hospital
• Involved in forecasting, market research, pricing analysis and development by creating feasibility reports to improve business process
• Daily departmental debriefs to ensuring smooth running of catering operations
• Hiring to requirement, coaching, training, counseling, recognition, and performance appraisals for both permanent and contractual team members in the department
• Maintained and monitored implementation of HACCP standard plans, ensuring adherence to all legal regulations and directives from local government entities
• Monitoring of internationally approved health and safety procedures and prepare reports on daily basis
• Oversaw business plans, negotiated commercial agreements and contracts with various vendors and suppliers
• Project manager and single contact for large-scale international events like World Petroleum Congress, COP18, QITCOM, Hospitality Qatar, UNCTAD, DIMDEX, POWER-GEN MIDDLE EAST-12, UNODC, IPTC 2014, DOHA JEWELLERY & WATCHES EXHIBITION, QATAR MOTOR SHOW etc.
• Ensuring catering/culinary operation met financial/business targets
• Leading planning and developing business and sales strategy to maximizes the financial performance of the department
• Managed revenue forecasting
• Leading communication and collaborations between various contacts and departments to achieve seamless product delivery
• After the successful opening of the In-Room Dining and Private bar for the tallest hotel in the world, I was given the responsibility to manage two outlets (Tea Lounge and All-Day Dining Outlet) simultaneously,
• Leading hospitality and catering operations for local sports football clubs inside the hotel
• Hospitality and catering operations in football stadiums during local and international sport events and matches
• Responsible for pre-opening activities i.e. budget preparation, business forecast, menu planning, recruitment, conduct training, liaise with contractors and vendors, and exercise inventory control
• Responsible for budget preparation, planning and implementation of business forecast, menu planning, recruitment, conduct trainings and product delivery
• Collaborate, communicate, and liaise with contractors, vendors, and other business affiliates
• Exercise forecasting, inventory and cost control and prepare reports for the department
• Fore fronted the opening and management of newly renovated up market sports club lounge
• Headed the opening of internationally most sought after and much talked about Presidential Suites in Taj Hotel,
• As a departmental trainer was the overall in charge and point of contact for training plans and implementation of Standards set by “Leading Hotels of the World-LHW ensuring highest service levels and best product delivery was achieved.
• Managed recruitments and hiring’s for the department
Part of Pre opening team in Madinat Jumeira in Food and Beverage Service Department
Supervising a fine dining restaurant with exceptional service standards
Conducting Trainings for the Team members
Team Building Exercises