Social Field Assistant
Norwegian Refugee Council
Total years of experience :12 years, 6 months
• Monitor and report on the project activities and ensure compliance with plans and NRC standards
• Adequately communicate and share information about NRC programmes
• Liaise with community leaders for the official support of the shelter programme
• Suggest new methods and approaches in order to improve the quality of the activities
• Carry out data collection as required for the Shelter programme as well as to assist the work of other CCs (ICLA, WASH, Education and CCB)
• Prepare and file relevant documents according to procedures
• Assist in emergency assessments (i.e. due to mass evictions or harsh weather)
• Assist in distributions as needed
• Conduct social assessments, establish relationship with beneficiaries and follow up with designated cases
• Report all protection related concerns - follow internal and external path for in and out referrals
• Liaise with landlords/landladies and local authorities to obtain their support
• Support the process of payments and signing of contracts as needed
• Participate in the resolution of conflicts with focus on eviction prevention
• Prepare and analyze accounting records.
• Prepare financial statements.
• Documents financial receipts by entering account information.
• Reconciles financial statements by collecting and analyzing account information.
• Prepare clients’ invoices and send them via Skynet
• Work on Skynet Distribution Program
• Contributes to team effort by accomplishing related results as needed.
Answer telephones, provide information to callers, take messages or transfer calls to appropriate individuals.
Meeting and greeting visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
Operate office equipment such as fax machines, copiers
General administration duties, photocopying, filing etc.
Cold phone calls
Handle calls in a pressure environment and deal with different type of customers.
Maintain monthly target sales
Follow-up on potential clients
Closing sales
Performing Administrative duties
Conveying technical information for clients
Created programs of work
Planned and prepared lessons related to Marketing
Used a range of interactive teaching methods to enhance learning
Choosing Topics
Preparing reports
writing scripts
editing
Vox PoP interviews
Managing service operations
Handling post-sale service operations while ensuring customer satisfaction
Ensuring that operations at the service points match the company’s standards.
Handling issues and complaints with providing solutions to the customers
Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
Maintaining solutions for existing customers
Graduated first having a BA in Public Relations and Advertising. My senior project was a Pr and Advertising Campaign for a website related to online marketing in which we create an advertising for 1 minute about the market evolution. then i continued my masters degree in corporate communications and now am preparing my thesis