mira ali, Social Field Assistant

mira ali

Social Field Assistant

Norwegian Refugee Council

Location
Lebanon - Beirut
Education
Master's degree, Corporate communications
Experience
12 years, 6 months

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Work Experience

Total years of experience :12 years, 6 months

Social Field Assistant at Norwegian Refugee Council
  • Lebanon
  • My current job since March 2016

• Monitor and report on the project activities and ensure compliance with plans and NRC standards
• Adequately communicate and share information about NRC programmes
• Liaise with community leaders for the official support of the shelter programme
• Suggest new methods and approaches in order to improve the quality of the activities
• Carry out data collection as required for the Shelter programme as well as to assist the work of other CCs (ICLA, WASH, Education and CCB)
• Prepare and file relevant documents according to procedures
• Assist in emergency assessments (i.e. due to mass evictions or harsh weather)
• Assist in distributions as needed
• Conduct social assessments, establish relationship with beneficiaries and follow up with designated cases
• Report all protection related concerns - follow internal and external path for in and out referrals
• Liaise with landlords/landladies and local authorities to obtain their support
• Support the process of payments and signing of contracts as needed
• Participate in the resolution of conflicts with focus on eviction prevention

Accountant at Terranet
  • Lebanon - Beirut
  • November 2015 to February 2016

• Prepare and analyze accounting records.
• Prepare financial statements.
• Documents financial receipts by entering account information.
• Reconciles financial statements by collecting and analyzing account information.
• Prepare clients’ invoices and send them via Skynet
• Work on Skynet Distribution Program
• Contributes to team effort by accomplishing related results as needed.

Receptionist at Terranet
  • Lebanon - Beirut
  • May 2014 to November 2015

Answer telephones, provide information to callers, take messages or transfer calls to appropriate individuals.
Meeting and greeting visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
Operate office equipment such as fax machines, copiers
General administration duties, photocopying, filing etc.

Telemarketing agent at Terranet
  • Lebanon - Beirut
  • October 2011 to March 2014

Cold phone calls
Handle calls in a pressure environment and deal with different type of customers.
Maintain monthly target sales
Follow-up on potential clients
Closing sales
Performing Administrative duties
Conveying technical information for clients

Teacher at I T S College
  • Lebanon - Beirut
  • October 2013 to March 2014

Created programs of work
Planned and prepared lessons related to Marketing
Used a range of interactive teaching methods to enhance learning

Reporter at Al aalam tv station
  • Lebanon - Beirut
  • August 2011 to August 2012

Choosing Topics
Preparing reports
writing scripts
editing
Vox PoP interviews

Customer Service Agent at terranet
  • Lebanon - Beirut
  • January 2012 to June 2012

Managing service operations
Handling post-sale service operations while ensuring customer satisfaction
Ensuring that operations at the service points match the company’s standards.
Handling issues and complaints with providing solutions to the customers
Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
Maintaining solutions for existing customers

Education

Master's degree, Corporate communications
  • at Lebanese university
  • May 2013

Graduated first having a BA in Public Relations and Advertising. My senior project was a Pr and Advertising Campaign for a website related to online marketing in which we create an advertising for 1 minute about the market evolution. then i continued my masters degree in corporate communications and now am preparing my thesis

Specialties & Skills

Public Relations
Office Work
Computer Skills
Customer Service
Communication Skills
Communication skills
sales skills

Languages

English
Expert
Arabic
Expert

Training and Certifications

Administration (Training)
Training Institute:
Uccm
Date Attended:
July 2010
Duration:
80 hours

Hobbies

  • Reading, internet, shoppimg
    I like reading books both in english and arabic specially books related to paulo coelho and new arabic writers like ahlam mostaghanmi