Team Leader for Monitoring & Change Management Team
Orange Business Services
Total years of experience :8 years, 6 Months
Quality performance review vastly improved.
Score Card Automation.
Stakeholder in event management procedures. (Event management)
Career path guidance.
Spreading security awareness (environment) within the team.
Managing escalations and treat the root cause.
Implementing Improving and maintaining major incidents for the first time in PSM activity (NIA).
Team Leader for Monitoring & Change Management Team, Dec 2016
* Quality performance review vastly improved.
* Score Card Automation.
* Stakeholder in event management procedures. (Event management)
* Career path guidance.
* Spreading security awareness (environment) within the team.
* Managing escalations and treat the root cause.
* Implementing Improving and maintaining major incidents for the first time in PSM activity (NIA).
EXPERIENCE
Change Management, Orange Business Services, Dec 2014
* Handle a queue of internal/external customers’ requests in a ticketing system parties while meeting SLAs.
* Ensuring alignment of activity with organizational strategic objectives and direction and defining change management strategy.
* Responsible for the overall deliverable of the tool, its tasks and migration stages.
* Manage and report daily changes for the customers.
* Provide access for customers as per responsibilities.
* Part of a technical/IT support for Level 2 Monitoring Team.
* Provide weekly tool training and ensure tool updates with the functional teams.
Reporting directly to the CEO.
* Ensure operations function to promote growth and meet financial objectives
* Tracking employees by receiving and verifying expense reports and requests for advances; preparing checks.
* Verifying vendor accounts by reconciling monthly statements and related transactions.
* Evaluating marketing campaigns and monitoring competitor activity.
* Reporting Monthly/Weekly sales & Marketing reports.
* Responsible for a new project “Grand Residence Compound”
Develop new social media campaigns from the ground up.
* Assist with capturing and analyzing social media metrics
* Monitor social channels for trending news and ideas.
* Maintain tracking report of public relations activity.
* Manage monthly payment of select group of vendors.
* Perform market analysis and research on competition
Contribute to the development of new concepts, techniques, and standards.
* Develop solutions to problems that require the use of innovation and creativity.
* Conduct human resources reviews about new company projects.
* Collect database upon project requirement needs.
* Develop and modify strategies and tactics that support the organization's business objectives
courses: General Secondary Education Certificate –
