mirza habeeb

As a Technical IT Support

 Respond to support tickets from clients and colleagues within agreed Service Level Agreements
 Resolve support tickets in a fast and professional manner
 Keep support requester updated on the progress of resolving their support ticket
 Actively comment your work for each support query
 Ensure all support coming in on emails, phones and conversations is logged in the support system
 Log any bugs or feature request in bug and feature handling system
 Feedback any important client information to Client Services Team and/or Technical Support Team
Error Management
 Proactively and reactively fix any errors found as quickly as possible

 Extensive experience in the design, development and maintenance of enterprise wide software products and projects.
 Experience and strong technical skills with Java, J2EE, JSP, WebLogic, Oracle.
 Experience in both Production Support and Application Development.
 Experience in Database programming skills in SQL in Oracle.
 Possess good analytical and problem solving skills.
 Excellent Communication and Organizational skills with zeal to learn new technologies.
 Possess good analytical and problem solving skills