mister berhanu, recreation receptionist

mister berhanu

recreation receptionist

Rotana Hotel

Location
United Arab Emirates - Dubai
Education
Diploma, Medical Lab Technician
Experience
3 years, 9 months

Share My Profile

Block User


Work Experience

Total years of experience :3 years, 9 months

recreation receptionist at Rotana Hotel
  • United Arab Emirates - Dubai
  • September 2011 to September 2014

Company: Customer Service In JLT, Dubai - UAE
Position: Customer Service
Duration: 2011-2013
Responsibilities
• Dealing with customer enquiries by telephone, email, letter or face to face.
• Ensuring that a customers problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.

Customer Service at Rotana Hotel
  • United Arab Emirates - Dubai
  • September 2011 to September 2014

Company: Customer Service In JLT, Dubai - UAE
Position: Customer Service
Duration: 2011-2013
Responsibilities
• Dealing with customer enquiries by telephone, email, letter or face to face.
• Ensuring that a customers problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.

Company: Rotana Hotel, Dubai, UAE
Position: Life Guard
Duration: 2012-2013
Responsibilities
• Monitor pool area for violations and potential hazardous situations.
• Assist in maintaining pool and recreation areas.
• Supervise and assist with instructional programs.
• Instruct all levels on stroke technique.
• Answer a wide variety of calls and complaints involving disorderly conduct, theft and similar activities.
• Supervise lifeguards and staff.
• Recruit and organized city children for annual city-wide meet.

Recreation Receptionist at Rotana Hotel
  • United Arab Emirates
  • January 2013 to September 2014

Company Rotana Hotel, Dubai, UAE
Position: Recreation Receptionist
Duration: 2013- To present
Responsibilities
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Manage computer database for coming guests
• Deal with queries from the public and clients
• Maintaining a document register for all guests in an orderly manner
• Take and relay messages
• Maintains continuity among work teams by documenting and communicating.

Life Guard at Rotana Hotel, Dubai, UAE
  • January 2012 to January 2013

Company: Dembel City Center, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2006-2008
Company: Hany Dicor, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2009-2011
Responsibilities
• Welcoming and greeting customers
• Responsible for service presentation to clients
• Maintain and establish relationship with current client and potential clients
• Identify and resolve client's problems
• Delight customers, beyond the call of duty
• Maintaining eye-catching effective displays within the store
• Taking pride in the office and maintaining it to a high standard

Customer Service In JLT at Dubai
  • United Arab Emirates
  • January 2011 to January 2013

Company: Dembel City Center, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2006-2008
Company: Hany Dicor, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2009-2011
Responsibilities
• Welcoming and greeting customers
• Responsible for service presentation to clients
• Maintain and establish relationship with current client and potential clients
• Identify and resolve client's problems
• Delight customers, beyond the call of duty
• Maintaining eye-catching effective displays within the store
• Taking pride in the office and maintaining it to a high standard

Customer Service In JLT at Dubai
  • United Arab Emirates
  • to

Company: Dembel City Center, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2006-2008
Company: Hany Dicor, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2009-2011
Responsibilities
• Welcoming and greeting customers
• Responsible for service presentation to clients
• Maintain and establish relationship with current client and potential clients
• Identify and resolve client's problems
• Delight customers, beyond the call of duty
• Maintaining eye-catching effective displays within the store
• Taking pride in the office and maintaining it to a high standard

Education

Diploma, Medical Lab Technician
  • at Enat Medical College
  • September 2008

❖ Diploma In Medical Lab Technician From Ethiopia ❖ Certificate In French Language ❖ Computer Application & Browsing

Specialties & Skills

Marketing
Receptionist
Customer Service
ADMINISTRATIVE TASKS
ANSWERING
ARRANGEMENTS
CLIENTS
DATABASE
DOCUMENTING
GREETING
PATIENCE
RECEPTIONIST
TELEPHONE

Languages

Amharic
Expert
Arabic
Beginner
English
Expert
French
Intermediate

Training and Certifications

Front Desk Agent (Training)
Training Institute:
Al Gurhair Rotana Hotel
Date Attended:
September 2014

Hobbies

  • fashion, reading, walking, swimming