Logistics Executive
Fabtech International Limited
Total years of experience :11 years, 3 Months
• Manage import responsibilities to set deadlines.
• Control, check and assist with import sales department on obtaining of all import documents.
• Follow up on shipments on its pre arrival.
• Receiving of all documents to facilitate clearing and checking the readiness of the Delivery orders from the Shipping agent.
• Clearing of Import Declaration in Mirsal II on Dubai trade for sea, land and air to collect the goods from the port.
• Undergo inspection procedures in customs on requirement.
• Coordinating with the transport department for the collection of goods arrived in port or shipping agents warehouse.
• Preparation of reports, import status for Finance and Admin Manager and Purchasing Officer, and E Dirham Status for the Accountant.
•Respond to technical support live chats.
•Respond to technical support tickets.
•Monitor our customer community forum to answer any technical questions customers may have.
•Identify potential harmful clients that maybe abusing the server.
•Report to upper management about ideas on how to improve.
•Troubleshooting with hosting standards such as Apache, PHP, MySQL, cPanel / WHM, E-mail, FTP, DNS and other hosting technologies.
•Installation and Troubleshooting of Mail clients like MS Outlook.
•Configuring VPN, IRAS on laptops to access the IBM software center servers, Desktops and Intranet site remotely.
•Managing Permission to the directory according to the Ticket raised by the user.
•Monitoring the Status of Servers.
•Attending Day to day CRM Calls logged by customer through web enabled customized CRM tool.
•Responsible for complete IT Helpdesk Operation.
•Handling resolving employees queries.
•Active Directory issues like password reset and A/C unlock.
•Maintenance and upgrade of hardware and software and also its inventory.
•Maintain inventory of all computing hardware and software to help insure that the company is in compliance with all software licensing requirements.
•Installation and Troubleshooting of Mail clients like MS Outlook.
•Installation/Updating of Symantec Antivirus Edition for all the workstations & servers in domain thereby assuring security for all systems.
•Maintain vendor relationships to ensure timely & effective resolution of problems/failures.
•Return all defective or damaged equipment to the appropriate vendor and track status to ensure return equipment.
•Configuring and troubleshooting Desktops & Laptops.
•Configuration and troubleshooting of Microsoft outlook, email clients and internet related problems.
•Technical support for Operating Systems WinXp, Win 2000 Professional, Win 2000 Server.
•Updating OS Service Packs.
•Installing & Troubleshooting Citrix Metaframe, Rumba, Verint & Avaya applications.
•Setting up Share and Access Permission for files and folders located in file servers.
•Configuring and Troubleshooting Network & Shared Printers.
•Preparing Disk Images using Norton Ghost software, re-installation by pushing RIS images and providing User Data Backup.
•Responsibility includes co-ordinations with Clients for defining the 100% functionality of the Network.
•Preparing downtime reports in case of international & domestic circuit failures and Process outages.
•Inventory management of deployed Hardware and Software on Desktop systems running on WinXp, Win 2000 Professional, and Win 2003 Server.
•Providing support to the HCL Desktops and Laptops at the customer site.
•Diagnose and troubleshoot Hardware and Operating System issues.
•Installing and configuring Windows XP/2000 Pro in HCL Hardware.
•Providing support for DeskJet and laser jet printers from customer site.