Senior PHP Developer
CCC - (STC - AEGIS)
Total years of experience :14 years, 2 months
Strong experience in CLM & Operations portals.
Strong Experience in Leads Managements Portals, KPIs (Sales & Retention Managements) portals.
Develop reusable PHP modules, pages, websites and applications
Develop and implement APIs
Update and maintain existing PHP applications
Troubleshoot and repair issues and bugs
Properly document development work
Remain current on web and development standards
Research solutions to improve modules, pages, websites and applications
Successfully deliver solutions in a timely manner
Project:
- Contact center company Web site : http://www.contactcentercompany.com.sa/indexi.htm
- Career Portal : http://www.ccc.sa.com/career/career.php
Website designed to provide job applications through the recruitment team.
Site allows submission applications for employment by filling complete job applications.
Apply for jobs advertised on the site.
Managing employment applications and handling is done through recruitment team.
Advertising management jobs is done through recruitment team
- Violation Portal
Managing violations for lateness, early logout and absenteeism through a specific policy.
Portal can manage the employee deductions through their violations count and violations type as per the policy.
Violations process and closing it is happening through defined process and levels of approvals inside the portal.
Ability to upload a bulk of violations for all employees using CSV file in one click.
Control Panel for exporting violations reports, user’s management, violations status, etc.
Ability to send an alert via emails, SMS for the employee who are getting violations.
- STC Home Business Unit Retention Portal (Outbound) / Leads & Retention Management.
Portal supporting a complete cycle for leads management by uploading bulk of leads using CSV file into the portal and to be auto assigned for agents depending on the internal assigning in uploaded file, also the same can be used from (WFM, Agent, Supervisor, Shift Manager, Training team, High Management.)
Each agent can get all allocated leads for him/ her to be called and ability to dispose the result for each number called.
Numbers are coming in dynamic way to the agent by showing the new number after closing the current number.
Complete view for agents for viewing their performance real time, checking leads status, etc.
Supervisors having a complete knowledge about their team status and for each employee alone additional to other permission for lead managements.
Shift manager havening the same supervisor permissions additional to ability for viewing the supervisor performance also.
WFM team additional for uploading leads they are having a complete control for doing the below:
Users’ management (Create Users, Edit Users, Change Category, etc.).
Exporting reports (All leads, Pending, Submitted, Retained, etc.).
Creating dispositions list, offers lists, rejected, rejected out of scope, etc. / adding, deleting and updating for these lists.
Editing current leads.
Re-Allocation leads.
Showing the real time performance for agents wise and floor wise.
Ability to upload the training material into the portal from training team and the same can be seen from the agents.
Agents can raise complains or suggestions and the same can be seen from the management.
- STC Home Business Unit Telesales Portal (Outbound) / Leads & Sales Management.
- STC / CCC HR service portal (more than 2000 employee using it).
HR portal have been created for CCC employee who are working in STC and using from Care centers & Fields Operations employee.
Portal is managing :
Attendance Management, Leaves Managements, ID Letters, Violations management.
and accessabe from CCC Employee, STC Supervisors, CCC HR Spocs, STC Complain Unit, CCC Legal and CCC MIS team.
- STC Survey & STC Survey EBU
- Quality Score Card
This portal is used for quality to assign the score card for quality evaluates and quality assistant manager
Junior PHP Developer
-Oracle 11g J Developer Java Programming Build J2EE Applications I Build Applications with ADF XML Fundamentals Object Oriented Analysis & Design using U ML ( Jordan , Compubasenternational Center). -English Soft Skills for business (Jordan , Bell Amman Academy .) -Maintenance PCs software & hardware (Al Al-Bayt University.) -Microsoft Approved Course(Arabic Training Academy.) -Maintenance Cashes, Printer,Barcode Scanner (Military Consumer Est.) -Effective Citizen(Princess Basma Center)
