Customer Service Representative
Webhelp
Total years of experience :8 years, 5 months
-Finding hardware and software solutions
- Selling and Marketing new products
- Providing technical information and alterative solutions
- Developing and building full websites using different web framework and tools such as Bootstrap, React, Django, MySql and ASP.net
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Assisted in training new teammates with handling customers/calls during new employee incubation periods.
Helped teammates with company guidelines to consistently keep our team's Quality Assurance scores high in both Levels ( SLA & C-SAT ).
Formatting and Reinstalling Widows, Install drivers, Fresh Install, and Cleanup.
Backup and Restore All Files on the System.
Check and Maintain Tools and Equipment periodically in order to ensure proper operation and safety.
Planned individual programs of study to develop student interests and abilities.
Managed relaxed and rigorous classroom environment.
Led classroom instruction in both computer theory and practical applications.
Guided and supervised student computer laboratory work.
Maintained and updated student grade and attendance records on a regular basis.
Attended various professional development workshops and activities.
Assemble Desktop, formatting, and installing a new Operating System
Formatting and reinstalling Operating System
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courses: ASP.net
