Commercial Manager
Deliopolis LLC
Total years of experience :21 years, 3 Months
Deliopolis is a quality food service company with focus on the high end market; core
business is the import & distribution.
Reports to the COO & shareholders, I managed a team of 12 associates; 1 procurement
officer, 1 office administrator, 1 Sr. Sales executive, 1 Sales executive, 1 dispatch
supervisor, 1 senior accountant, 2 accountants & 4 drivers.
Main responsibilities:
• New Supplier & Client Acquisition
• Board Reporting
• Market Research
• Local & international Purchase
• Development of all external requirements ie. logistics, contracts, business requirements
• Staff Training
• Stock Management
Main achievements:
• Increase gross margin by 4%
• Reduce overhead by 40%
• Turning the company from losing to profitable business in 6 month
Luxurious serviced apartments strategically located in the Diplomatic Area of West Bay
Reports to the owner directly, managed a team of 24 associates; 1 Sales Manager, 1 maintenance manager, 1 office administrator, 7 receptionist, 5 bellman, 1 front office supervisor, 1 housekeeping supervisor, 1 accountants 5 security officers & 1 driver.
Main responsibilities:
• Develops rental agreements
• Prepare detailed budget and financial reports of properties
• Direct and coordinate the activities of staff and evaluate their performance
• Keeps open dialogue with property owner on vacancies, tenants, physical condition of property and
financial issues.
• Investigate complains, disturbances and violations and resolve problems, following company rules and
regulations.
• Monitor and control maintenance cost of properties
• Maximizing value of the asset, both financially and physically
• Negotiates contracts with vendors, Coordinate with Maintenance Manager the Schedules of preventive
maintenance and repairs, and regularly inspects property to ensure it is in good working order
Main achievements:
• Increase occupancy by 10%
• Reducing the operating cost by 6%
• Adding value to the property by building of children playground area, opening of convenient store,
barbershop & and two restaurants
Rydges Plaza Doha is a Four Star Hotel with 134 rooms & suites with striking Architecture & a Stunning Atrium That Extends the Height of the Hotel
Reporting to General Manager, managed a team of 23 associate, Duty Manager, Night manager, Government relations officer, reservation supervisor, 2 telephone operators, 6 front office staff, 6 porters & 5 drivers.
Main Responsibilities:
• Selection, appointment, training and development of all Front Office
• Preparation of all reports (daily, weekly and monthly) for Rooms Division as per Head Office and audit requirements
• Disseminate information from Department Head meetings ensuring a good flow of communication within the department.
• Monitor and control in liaison with the Executive Housekeeper, Rooms Division cost parameters so as to attain budgeted profit.
• Action all guest complaints with tact, diplomacy and a genuine sense of caring at all times.
• Work in close conjunction with the Sales Department to improve the Hotel’s profitability with high occupancies at maximum tariffs.
Main achievements:
• Reduced the doubtful debit
• Asian games 2006
• Ensuring the smooth running of front office operations including checking in/out procedures.
• Cash Handling of reception and outlet banking.
• Supervision of all receptionist staff.
• Maintaining a high level of guest service and guest relationship building.
• Resolving problems and conflicts that arise to ensure satisfaction.
• Overseeing the operation of hotel, food and beverage outlets in the absence of department managers.
• Check group arrivals for the following day, ensuring that routing is correct, rooms are allocated and group letters and rooms keys are cut where necessary.
• Awareness and reinforcement of required standards of dress and behavior as outlined in the staff handbook and department manuals.
• To maintain the front desk in an efficient workable, tidy, presentable manner.
• Ensuring that security procedures are followed.
• Ensure guests’ confidentiality.