Regional Sales and Marketing Manager
Total des années d'expérience :15 years, 11 Mois
AHT Group is a Premier Distribution Company that owns and handles more than 6 leading International Brands in Makeup and Cosmetics,
•Manage company sales by developing a business plan that covers sales
•Set individual sales targets and KPI's with the sales team
•Developing the organizations Marketing & PR strategies and plans to achieve the objectives
•Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.
•Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.
•Oversee the activities and performance of the sales team.
Petra Engineering Industries a Leading HVAC Solutions Manufacturer
• Market research and other studies to assess market potential
• Arrange promotion and advertising campaigns of the company, issuing the quality and attractive company brochures, updating the company profile,
• Arrange workshops and seminars for the consulting offices and Owners to keep them up to date with latest technologies
• Prepare and create pipeline of projects and customers that would secure achieving targets.
• Business Development and execution of sales activities.
• Open and create new markets and new customers.
• Establishes Marketing plans to expand the customer base.
• Provides timely feedback to top management regarding performance & pipeline updates.
• Innovatively create ways and techniques to increase the Sales of the company through vertical and horizontal markets.
• Insure that projects and sales in hand are executed with the highest customer satisfaction.
• Seek customer feedback and follow up on the projects delivered.
• Assure that customers’ Complaints handled efficiently and assigned to the concern Department
• Managing CRM to ensure system reliability, smooth and efficient operations
Al Hoshan Holding Group leading integrated workplace solutions providers in the KSA and the Middle East
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• Develop the Company’s annual sales forecast in cooperation with the brand Managers.
•Market research and other studies to assess market potential and identify potential business opportunities.
•Effectively market the Company, products and services.
•Direct supervision on the sales and marketing staff and ensure the efficient management of the sales offers and contracts.
• Responsible for the process of collecting and analyzing of competitive data for strategic planning purposes.
• Assist in developing the Company’s strategic business plans and department budget preparation.
•arrange promotion and advertising campaigns of the company, issuing the quality and attractive company brochures, updating the company profile,
• Preparing the weekly/monthly department reports.
•Develop the direction of the marketing function based on set strategies, including planning, development and implementation of marketing plans and programs in areas such as market research, sales promotion, pricing, advertising and public relations
•Maintain regular visits to the market to ensure proper implementation of the products strategies
Nuqul Group together 30 regional and global companies more than 5, 100 employees
•Manage: Customer Service Officers, Operations Officers. Collection Agents
•Develop customer service profitability targets.
•Monitoring and updating company website and ordering online process to attain customers satisfaction
•Analyzing reports generated from AVAYA system (Business Communications Solution).
•Analyzing all related call center issues for inbound and outbound calls, complaints, leads and recommended action plans.
•Enhance the efficiency for using and utilizing the CRM and ERP system by customizing the ERP system as business requirements
•Assure that customers’ orders handled into sales order processing system in a timely and efficient manner.
•Organize order delivery with the outsource courier
•Develop the contract with the outsource courier
•Develop a daily plan for outbound calls
•Liaise with Marketing, Logistics and Accounts staff as required in order maintaining an excellent service to customers.
•Set mutually agreed Objectives, smart goals for each team member
•Made an incentive plans on monthly basis for Customer Service, Operations and collection Departments to achieve company's targets and enhance employees' performance.
•Made a documented procedure for each process (Samples Procedure, Return Procedure, Back Orders Procedure, ...
Received customers' orders and input in the sales order processing system in a timely and efficient manner.
•Increased customers' orders by applying cross selling and up selling techniques
•Made Outbound Sales, Service and Market Research calls to Customers and Prospects as directed.
•Provided a support service to the Key Account Managers when they are out of the office.
•Liaised with Marketing, Logistics and Accounts staff as required in order maintaining an excellent service to customers.
•Interacted with customers to provide information in response to inquiries about products and services.
•Handled customer's complaints.
•Explained to users how to navigate an Internet site.
•Assisted in updates customer’s profile or account information.
•Sending All Sales orders to outsource logistic partner by end of each day.
Handled all customers’ objections and escalate complaints to related departments.
•Develop feedback report to all customers’ needs and wants.
•Interact with customers to provide information in response to all inquiries about products and services.
•Offer and promote City Mall services and products.
•Arranging events inside the Mall.