Information Technology Specialist
Four Seasons Hotel and Resorts
Total years of experience :16 years, 8 Months
• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Assist with providing system support services, including service outage diagnosis, troubleshooting, and restoration of service, virus protection management.
• Assist in the coordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations as required.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Assist with administration of Lotus Notes, connection to global VPN and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third party vendors.
• Assist with providing 24 / 7 support for mission-critical systems.
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Perform any additional duties as assigned by the Director of IT.
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CompTIA A+