HRIS Consultant
Averda
Total years of experience :23 years, 8 Months
Serves as a liaison between the Human Resources (HR) and Information Technology (IT) Departments to provide systems support and analysis and to leverage technology solutions to meet the needs of the HR Department and users of HR information systems throughout the County. Works with all levels of HR staff in assessing needs for various business functions. Assists management in identifying and analyzing options and recommends business process enhancements. Performs tests to ensure all processes work according to the pre-determined goals identified. Assists team members in identifying reports that are needed by the department and users of HR information. Provides project oversight from design through implementation. As it relates to the HR department
HUMAN RESOURCES INFORMATION SYSTEMS ADMINISTRATION
- Develops, designs, builds, tests, implements, maintains and enhances modules, and security maintenance.
- Maintains quality and consistency of HRIS information
- Develops information systems involving integration of multiple platforms, vendor products and technologies
- Troubleshoots, analyzes, detects, identifies and corrects technical problems and deficiencies.
- Participates in the development of, and advises management on, information technology strategy and technology deployment.
- Functions as Project Manager for HRIS upgrades, rollouts and projects.
- Develops and maintains applicable service agreements.
- Performs related duties as assigned.
HUMAN RESOURCES DIVISION SUPPORT
- Ensures personnel actions are in compliance with current Human Resources and Finance policies and guidelines.
- Identifies, writes, and implements Human Resources policies and guidelines regarding the HRIS.
- Identifies opportunities for improving Human Resources processes through information systems changes.
- Assists in the preparation of proposals to develop new systems and/or operational changes.
- Develops training curriculum and conducts formal and informal training sessions regarding the HRIS.
- Provides HRIS technical support to Human Resources and other Staff.
- Provides other support to Human Resources management and staff as assigned.
-Supporting the Sales organization in standard Presales activities such as but not limited to
oProviding responses to Requests for Information/Proposals.
oPreparing Solution Demonstration by translating customer´s business needs into Oracle solution.
oPreparing presentations in the area of expertise.
oDeliver product demonstrations and presentations to customers.
-Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
-Estimate the resources and participants needed to achieve project goals.
-Identify and resolve issues and conflicts within the project team.
-Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
-Supervise and monitor team discipline in terms of attendance, quality of work delivered and communication within project.
-Assist team members develop their Oracle skills by transferring knowledge and guidance to suitable channels of learning in an attempt to speed the process of learning.
-Allocate Team members on projects tasks and following up deliveries.
-Performing project performance appraisal to project team.
- Perform Documentation Quality Monitor to ensure the validity of proposed solutions.
- Ensure plan is accomplished within identified project scope, quality, and cost
Consults with respect to the functionality /practices of the Oracle HRMS application.
-Being involved in all the aspects of a Consulting Practice: strategy, objectives, plans, people, competencies, practice organization, Work structure, Payroll, Self Services, Approval Management, Learning Management, I recruitment )
-Fits the Business need to Oracle HRMS by studying the client organization, its business needs, its capabilities, its processes and other relevant factors to be taken into consideration for purposes of the project and/or its implementation.
-Conducts correct estimation / scoping of the project consulting / implementation activity where required.
-Formulate functional documentation ensuring required functionality is met, documents are to the required standard and cover all aspects of the implementation.
-Draws up impact analysis scenarios and illustrates cascading effects of project slippages.
-Adapts old processes or redesigns new processes to Oracle HRMS.
-Performs and/or ensures customization of application of applications to suit newly designed / re-engineered client business processes.
-Pursues and ensures productivity enhancements in the entire project and implementation.
-Identifies resource requirements and narrows gaps based on the project requirements.
-Monitors progress of the project within target dates and sends early warning signals of any anticipated project slippages / timely alerts.
-Ensures Knowledge transfer and development of the Implementation team Members.
-Interacts with the technical team for the Customization Process.
Involved Projects:
-FBI, Fujairah Building Industries : Hr And Payroll, Role: Senior HRMS Consultant
-Dubai Customs OLM Training, Role: Senior HRMS Consultant
-Fujairah Government Hr And Payroll - 13 Governmental Department, Role: HRMS Track Lead
-ADEC Abu Dhabi Education council: Head Office and Zones :Hr and Payroll - Business Analysis
-RAK eGov Rask El Khaiyma GOV. :HR, Payroll, Self Service, Performance management Role: HRMS Project Lead
-FDF Abu Dhabi, Family Development Foundation :HR, Payroll & SSHR, Role: HRMS Track Lead
-Du :OBIEE For HRMS
-Du :Time Management & EOS
-ADEC Abu Dhabi Education council : Visa and Housing Management Role: Project Manager
-GASCO Abu Dhabi :HR & Payroll Health check and Support
-ADEC Abu Dhabi Education council: HRMS Support (Hr, Payroll, Self-service, i-Recruitment) - Support Team Lead
-Gsec : HRMS Support (Hr, Payroll, Self-service, i-Recruitment, Performance appraisal ) - Support Team Lead
-AD-PI: Petroleum Institute HRMS Support
Consults with respect to the functionality /practices of the Oracle HRMS application.- Being involved in all the aspects of a Consulting Practice: strategy, objectives, plans, people, competencies, practice organization, Work structure, Payroll, Self Services, Approval Management, Learning Management, I recruitment )- Fits the Business need to Oracle HRMS by studying the client organization, its business needs, its capabilities, its processes and other relevant factors to be taken into consideration for purposes of the project and/or its implementation.- Defines the processes on Oracle HRMS along with the implementation team and obtains the agreement of the users on the same- Conducts correct estimation / scoping of the project consulting / implementation activity where required. - formulate functional documentation ensuring required functionality is met.- Ensures that deliverable documents are to the required standard and cover all aspects of the implementation.- Draws up impact analysis scenarios and illustrates cascading effects of project slippages.
- Adapts old processes or redesigns new processes to Oracle HRMS.
- Performs and/or ensures customization of application of applications to suit newly designed / re-engineered client business processes.
- Pursues and ensures productivity enhancements in the entire project and implementation.- Identifies resource requirements and narrows gaps based on the project requirements.- Monitors progress of the project within target dates and sends early warning signals of any anticipated project slippages / timely alerts.- Ensures Knowledge transfer and development of the Implementation team Members.- Undertakes user training as required.- Interacts with the technical team for the Customization Process.-
Projects: Ajman Gov “ Rulers Court, Free Zone & Land and properties ”- Core HR, Payroll, I-recruitment, Self service
Proactive Activities
- These are activities centered on improving the service delivered to customers and are not necessarily directly related to customer enquiries. These include:
- Maintaining product expertise in assigned cluster
- Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc)
- Contributing to Knowledge Management content creation and maintenance
- Participating in Root Cause/Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product
- Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
Reactive Activities
- These cover our customer response activities and include:
- Managing and resolving Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
- Reducing escalations
- Operating within Oracle business processes and procedures
- Respond and resolve customer issues within Key Performance Indicator targets
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests.
- Project Plan Preparation and Approval in coordination with customer
- Business Requirements Collection and analysis
- Detailed Business Gap analysis development
- Business Gap Assessment Study
- Business Processes Preparation
- Test Scenario Preparation in coordination with the customer
- CRP Check List Preparation
- Application Setup
- Implementation Documents Production (Initial Implementation Document Development, Initial User Procedures Document Development, Customized Training Materials)
- Training Environment Preparations, Installation, Execution
- CRP Preparations, Installation, Execution
- Project Closing
- Provide effective onsite and / or remote functional and technical Support.
Projects Enrolled :Nestle Egypt, Dar El Handasa Egypt, Menatel, Lord Egypt
- Managing all eHM Helpdesk (Support) activities
- Application and database Implementation methodology and procedures development and updating
- Software testing & QA
- Bugs Debugging tracing and analysis
- Enhancements and customer feedback Reporting.
- Cases logging and coordination between sister companies.
- Customer 1st level technical support.
- Database and software implementation.
- Database maintenance & administration (In house & Customer List).
- Application training and trouble shooting guide development and appliance.
- Ensure applying the software business roles and procedures within customers environment
- Presales Demonstration.
- IIS maintenance & Administration.
- Internal offline web applications development.
- Graphic design (web Oriented).
- Take over all responsibilities of the application specialist whenever he is not available.
Projects EnrolledSeveral Pharmacies (Implementation Points)Online Distributors Portal Stock integration (Web based)Web sites development and content management (www.ehealth4u.com - www.dawa4u.com - www.ehm.com.eg )Several Internal administration projects development (web based - Customer info DB, Customer Log, Implementation life cycle monitor)
Help Desk executive Promoted to HelpDesk Manager since 7/2003
- web design and development
- www.Shobeklobek.com (design and development )
- Sub product (site builder )
Responsible for the customer requests in the site designs and documentation of coding procedures
Customer Service Asst. Manger ( Haram-Zamalek )
§ Responsible about 101 employee in the check out area.
§ Responsible for scheduling and annual leaves.
§ Checking on shorts and over for cashiers.
§ Responsible for customer complains and dealing with them.
§ Helping in the marketing of the store promotions.
Personal Assistant For The operation Director ( Haram )
§ Assisting in the operation and checking on the store.
§ Reporting Sales budget and Gains Daily, weekly and monthly.
§ Reporting the wastage budget against the real wastage.
§ Preparing For the Monthly Stock take operation.
§ Setting the budget for each department in the store.
§ Making statistical reports for the store performance and labor cost.
2 Mcps Acquired Finished studying All courses in Raya Academy Progressing exams for full certificate
Web Master Mastered --Web design tools Dream waver - Front Page – (MS)Inter div --Web lang. ASP - Java script– Html --Programming Misc languages Ex, VB , XML (SOAP messaging & integration) --Graphic Design Photoshop – Macromedia Flash – fireworks
Major statistics- Minor computer + studying economics ,management , accounting ...