HRBP / HR Manager UAE & Bahrain
Americana Group
Total years of experience :18 years, 4 months
Career Highlights:
• Leveraged knowledge of critical HR functions and industry expertise and successfully integrated new workers, retained current workers and attracted highly skilled workers.
• Created understanding of culture and values of the company and supported the employees through their career lifecycle in line with the company objective
• Served as a strategic HR Business Partner to reshape organizational policies; long range planning and HR strategies with a goal of providing a superior employee experience.
• Designed, developed and implemented New Hire Orientation program which includes clearly stated objectives, well-defined policies and actionable strategies.
• Bestowed with an ‘Associate of the Month Award” from Americana Group for the dedicated services and being a great model to the company in 2010.
• Improved employee communication by implementing People Dashboard measures based on results of VOT, Turnover, Penalties, Staff issues and Exit interview outcomes, resulting in unprecedented employee retention process across the region .
• Provided an array of solutions to meet business initiatives including successful implementation of Demographic Analysis Report across the region.
• Increased organizational effectiveness through measures such as Kirkpatrick's Four-Level Training Evaluation Model.
• Implemented the first Quick reference guide which improved training effectiveness.
Overview of Key Expertise Domains
Human Resource Management:
• Linking business strategy, people and performance to current and future business objectives and deploying robust Performance Management systems that create a culture of high performing organization.
• Creative implementation and execution of successful, high-impact organizational strategies and performance metrics; aimed at attracting, managing, developing and retaining the employees it needs.
• Conceptualizing HR structures, ER, welfare strategies as per changing market trends, current/ proposed business activities and local labor laws in coordination with senior management.
• Embedding a well-defined framework with precise job description of all professional positions, job evaluation as well as finalization of goals at all levels thereby improving the performance of the organization with respect to HR management.
• Developing a functional HR strategy across verticals like recruitment, payroll, performance appraisal and training with an aim of building a quality and motivated workforce.
Talent Acquisition & Management:
• Leading the manpower planning function, collated factors like head count, manpower statistics and staff movement/ turnover with an aim of maintaining optimal staffing levels.
• Partnering with business heads to analyze future manpower requirements along strategies for acquiring requisite skills and competencies to effectively meet manpower needs.
• Managing various facets of recruitment function - sourced resumes, short-listed candidates, facilitated interviews to ensure hiring the best talent from diverse backgrounds.
•Conducted training needs analysis and developed the required training programs which were “time management, effective coaching and leadership challenge” to cover the competency gaps.
•Develop, implement and monitor an annual work plan encompassing goals, objectives, tasks and outcomes for brand training programs.
•Design, schedule. Organize and implement workshop, seminars, conferences and similar events.
•Responsible for the training activities ROI in the brand.
•Assist the Training and Development Manager in planning organizing and implementing the branch training and development plan.
•Created and executed an effective selection process for in store management that helped operations team to cover more than 80% of the management needs from within.
•Conducting all type of technical and theoretical training activities.
•To ensure that training prerequisites and certification process are completed before employee’s promotion.
•Compile handbooks, manuals, guides, modules and other materials to ensure that training programs are delivered with high quality resource.
•To be updated and innovative to ensure that the organization’s training and development activities remain current and relative.
•Prepare and develop professional training materials needed to enhance the management & team member’s capabilities in the brand.
•Built an interactive training and development plan that reflected the monthly needs from micro and macro perspective and measured the return on investment.
•Prepare monthly reports to summaries the brand activities.
•Develop or modify training materials of any new training programs.
•Stay organized and well planned for the training materials and tools.
•Provide and develop statistical report related to the brand training activities.
•Provide all the training and HR activities as assigned by the training and development manager.
•Participate in all the strategic plans related to the brand training and HR activities.
Set the annual sales, labor and investment plans and analyzed the Profit & Loss statement resulting to highest sales growth in Sharjah area.
• Ensured customer satisfaction, exceed customer expectations and handled customer complaints that gradually dropped to 0% in 2008.
• Implemented proper training and development plan that led to certify the restaurant management team as module trainers and the restaurant as training restaurant.
• Developed home delivery plan that achieved 6% incremental delivery sales.
Training: • Completed training to understand six modules i.e. HR Administration, Recruitment & Selection, Employee Relations, Communication, Compensation & Benefits, Training & Development, and Health, Safety & Security.
