Islamic Finance Executive - RBG
Abu Dhabi Islamic Bank
Total years of experience :10 years, 9 months
*Maintain good relationship with all the business entities/individuals where the business sourced.
*Source Personal Finance products to the specified target segment and achieve or exceed the assigned target.
*To visit potential companies and institutions, to finalize business deals within the targeted turnaround time based on ADIB policy and procedure.
*Deliver a timely prompt service to the customers.
*Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of the critical documents prior sending to DSPU for processing.
*Follow the approval process and escalate the delay to RSS, if any.
*Execute Murabaha contract with the customer representing ADIB, and prepare the file as per the check list forward application allocation for issuance through the coordinators within 24 hours of completing signing formalities with customer.
*Check the file activation and notify the RSS in case of delay at Operation center end.
*Initiate cross-sell other banking products on best efforts basis.
*Escalate customer complaints to the supervisor level if any
*Market, promote and sustain the personal banking products through company tie-ups, represent the bank in events is shared with Coca-Cola Arena and outdoor sales. Acquire new business and deepen existing customer relationships for specialty product family or customer segment handled.
*Conduct promotional activities group meetings and road shows to achieve budgeted sales volumes. this is with respect to establishing company tie-ups for selling cards
*Achieving growth and sales targets agreed with Relationship Manager- Direct Sales.
*Managing achievements of sales objectives by setting sales targets.
*Forecasting sales on a need based frequency
*Provide MIS & competitor feedback on a weekly basis.
*Understand competition and suggest changes for products and process to improve sales and service quality.
*Coordinate with other departments to handle and resolve customer’s complaints.
Responsible for acquiring, retaining and expanding new and
existing business relationships.
• Marketing for POS, E-commerce, VISA QR code and Merchant
acquiring program.
• Develop relations and strategies to enhance the merchant Sales
volume.
• Achieving growth and sales targets by successfully managing the sales
team.
• Assist branches staff in maximizing acquiring portfolio by attracting
new clients to the bank.
• Review day to day reports to monitor merchant transactions, volume
and Handle the daily requests as terminal replacements, additions
and maintenance and updates.
• Maintain close contacts with merchants and ensure being on top of
problems and accordingly build good relations with merchants.
• Assist the processing department in collection of charge backs &
communicates with Visa / MasterCard's organizations if necessary.
• Internal trainer.
• Responsible for high net customer portfolio and drives to enhance it,
markets various banks products and services to VIP and special
customers in/out the branch.
• Visits/contacts new and existing customers for introducing/marketing
new products and services.
• Sell to customers mainly large amounts of various bank products and
services such as different types of interest bearing and non-interest
bearing accounts, various types of loans, TD's, CD's, payroll accounts and
credit card, etc...
• Responsible for manage global customer portfolio in branch.
• Handle and resolve customer’s complaints.
• Responsible for all Credit cards issues starting from achieving branch’s
target, follow up and reviewing all applications before sending to card
centre, until delivered to customer and receiving all inquiries and
complains of the branch regarding credit card issues.
*In & Outdoor sales to expand our sales department’s portfolio.
*Visiting the clients in their main offices to Increase CIB visibility in assigned area by selling personal loans and credit card products.
*Responsible for Cross Sell and enhancing relationship with existing customers.
*Listen to customer’s needs and sell most appropriate product.
*Handle customer problems & objections.
*Follow up with customers to collect documents.
*Achieve the target.
*Assist the Sales Manager in generating sales opportunities by identifying appropriate customers.
In & Outdoor sales to expand our Credit Card department’s
portfolio.
• Visiting the clients in their main offices to Increase Citibank
visibility in assigned area by selling credit card products.
• Responsible for Cross Sell & enhancing relationship with existing
customers.
•Handle customer problems, objections and follow up with customers to
collect documents.
•Achieve the target and introduce the reports to credit manager.
Welcome customer’s to the customer center.
• Handle customer’s complaints and inquiries and provide solutions to
their problems.
• Sell orange products and services and achieve the target.
• Coordinate with other departments to solve customer’s complaints.
• Discusses products offered and ensures customer satisfaction.
• Follow-up customer inquiries not immediately resolved.
• Manage SME’s corporate customer’s portfolio in branch.
• Training of new team members in branch.
• Interviews customers to determine financial status and objectives,
discusses financial options and develops financial investment plans.
• Advises on investment types, sources of funds and the distribution of
earnings.
• Provides services to existing accounts, and establishes new accounts by
planning and organizing daily work schedule to call on existing or
potential sales outlets.
• Handle customer problems & objections.
• Manage customer’s portfolio like renewing or changing existing policies.
• Preparing reports for underwriter.
• Achieve the target.
• Training of new team members and field support for their.
*Interviews customers to determine financial status and objectives, discusses financial options and develops financial investment plans.
*Advises on investment types, sources of funds and the distribution of earnings.
*Achieve the target and handle customer problems & objections.