mohamed ahmed osman, techincal support enginner

mohamed ahmed osman

techincal support enginner

Arabian company for Information Technology & Communications (Arcom)KSA

Location
Saudi Arabia - Riyadh
Education
Diploma, cisco certification network associate
Experience
4 years, 1 month

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Work Experience

Total years of experience :4 years, 1 month

techincal support enginner at Arabian company for Information Technology & Communications (Arcom)KSA
  • Saudi Arabia - Riyadh
  • July 2015 to February 2016

• Install the( computers, network, system)
• Manage all activities in site and solve problems
• Coordinates the work between my company and Amana
• Provide technical support for project the municipalities of the Kingdom of Saudi Arabia election by computerized system for recording and registration of voters and support networks and connect all centers of election to Riyadh.
• Responsible user data entry for part of software and how to use.

مدير ورشة الصيانة والدعم الفنى لمابعد البيع at Albugaa Computer & Telecommunication Company
  • Sudan - Khartoum
  • August 2010 to March 2013

1. Assisting users to identify and correct hardware and software problems.
2. Assisting in the installation of hardware updates, upgrades or fixes.
3. Retrieval of equipment for maintenance/repair and delivery of new/repaired equipment.
4. Participation in hardware/software rollout.
5. Phone support for selected IT products and services.
6. Performance of any related tasks.
7-repair and maintenance of all printer type hardware and software

Customer Support that includes all aspects of Network Administration Installing Configuring all windows version and Linux Red Hat, Network Devices, DNS, WINS, TCP/IP, DHCP, IIS, controls application

Manger of the maintenance and Network Section at Sudan-Khartoum
  • Sudan - Khartoum
  • January 2011 to March 2013

Sudan-Khartoum
3 January 2011 up to date.
Position: Manger of the maintenance and Network Section.
Job description: I worked as the supervisor of the Section and network administration and maintenance.
.
Major Responsibilities:
*Assisting users to identify and correct hardware and software problems.
*. Assisting in the installation of hardware updates, upgrades or fixes.
*. Retrieval of equipment for maintenance/repair and delivery of new/repaired equipment.
*. Participation in hardware/software rollout.
*. Phone support for selected IT products and services.
*. Performance of any related tasks.

* Maintenance of all computers and Laptop includes the hardware maintenance of the equipment.

* Maintenance of all computers and Laptop includes the maintenance of software the equipment.

* Installation of network and network design administration security for LAN/WAN.


Others:
Solid Application and Theory on: Windows 2003 server.
Windows 2008server.
Windows 2003 Directory Services Infrastructure.
Installing, configuring and Administrating Microsoft Windows XP Professional.
Installing, configuring and Administrating Microsoft Windows 7 All versions
kaspersky antivirus (personal, business, home) and install and configure all anti virus on network.

متدرب فى قسم الهندسة والصيانة at Sudanese French Bank
  • Sudan - Khartoum
  • July 2009 to August 2009

12/7/2009 even 11/8/2009
Training in the Sudanese French Bank in the unit maintenance, support and networks

Education

Diploma, cisco certification network associate
  • at jelecom training for excellence
  • March 2013

i studdy all All the contents of the course ccna, install, operate, and troubleshoot a small to medium size enterprise branch network. The topics include connecting to a WAN; implementing network security; network types; network media; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; extending switched networks with VLANs; determining IP routes; managing IP traffic with access lists; establishing point-to-point connections; and establishing Frame Relay connections.

Diploma, network design administration and security
  • at اكادمية سوداتل للاتصالات
  • July 2011

Customer Support that includes all aspects of Network Administration Installing Configuring all windows version and Linux Red Hat, Network Devices, DNS, TCP/IP, DHCP, controls application

Bachelor's degree, computer engineering
  • at Future University
  • May 2010

C) Future University 2006-2010 B.S.c (Honors) in computer engineering

High school or equivalent, الثانوية العامة
  • at Model School Riyadh
  • May 2006

درسة بكار الثانوية النموذجية والتى درست بها الثانوية العامة

High school or equivalent, ابتدائى
  • at Model Secondary School BakKar
  • August 2002

Model Secondary School BakKar

Specialties & Skills

LAN WAN
Hardware Diagnostics
Microsoft Office
Computer Hardware Troubleshooting
DESIGN ADMINISTRATION
LAN/WAN
MAINTENANCE OF COMPUTER HARDWARE AND SOFTWARE
MICROSOFT WINDOWS
NETWORK DESIGN
ALL SECURITY TYPE ANTIVIRUS AND FIREWALL
WINDOWS 2003 AND 2008
WINDOWS XP,7,8
windows 7 and windows 8
KASPERSKY ANTI VIRUS SECURITY ALL TYPE

Languages

English
Beginner
Arabic
Expert

Training and Certifications

cisco certificate network associate (CCNA) (Certificate)
Date Attended:
February 2016
Valid Until:
January 2019
kaspersky network administration (Training)
Training Institute:
Middle East FZ-LLC Office 808 Arenco Building Dubai Internet City Dubai, UAE Tel: +971 (4) 4347530
Date Attended:
May 2012