General Manager
MAR FOR TOURISTIC PROJECTS AND RESTAURANTS MANAGEMENT
Total years of experience :22 years, 11 months
• Establishing new restaurants company with 3 brands restaurants, 19 branches, new Central production factory, franchise from Turkey international fusion restaurant, responsible for P&L, Manpower plan, construction works
with contractor, menus planning, purchasing processes, APL suppliers list, imported items suppliers, local items suppliers, marketing plan, commercial calendar, and all aspects of operations and opening .
• Managing Central production Kitchen
• Managing catering sites to GACA and VIP clients in Riyadh
• Managing operations and new openings of CHKN Casual dining restaurant, CHKN Pop up restaurant and bakery (Kuwaiti Brand franchise)
• Managing De lavie café and chocolate retail
• Managing opening of Zora specialty coffee and restaurant
• Managing opening of SORS food hall restaurant, (Frozen yogurt and ice cream, Coffee and juice, salad and poke, and bakery)
• Managing Jar restaurant (international, continental, Italian cuisine) (Kuwaiti Brand franchise)
• Managing ATO Japanese restaurant
• Managing the Catering Operations Services for 22 sites.
• Managing the operations for Oil, Business and Industry Sector, and Remote Sites Catering.
• Managing MAADEN GOLD contract with total sales 173000000 SR amount.
• Managing the Special parties for Prince of Madina visits to MAADEN GOLD Company, and VIP parties.
• Manage the contract catering for 12 sites in Jeddah, Madina, Qassim, Makkah, Taif, and Riyadh areas.
• Develop the catering sales for the business sectors.
• Manage the supply chain to all the present sites and plan for the new projects.
• Preparing new tenders RFPs, feasibility studies and technical proposals.
• Maintain and achieve the target budget and monitor the P&L for all sites.
Operate the business of Catering, Food and Beverages services, for restaurants with 950 seats dinning capacity, Bistro, Swedish food market, corporate catering, coworker restaurants, and Banquet functions.
-Achieved sales growth 129% in 2015 Fiscal year.
-Achieved 97% in Mystery shopper result.
-Achieved 93% Food Safety Audit result( By Sealed Air Diversey, UK )
-Achieved 100% Food Safety Diploma training granted for all coworkers ( By INTER IKEA Food College).
-Successful Ramadan Iftar meals service for 27000 Ramadan offer meals/month, serving 1000 customer in the same minute.
Manage the Catering Operations projects in Greater Cairo area in all the education sector, Business and Industrial sectors.
Manage the Catering Operations in the Oil & Gas, Industerial, Health Care, Business and Leisure Sectors in United Arab Emirates
Public Company; IHG; Leisure, Travel & Tourism industry
Manage the Food and Beverage dept. in regards of the Food Safety for six restaurants, outlets plus the room services and all the catering functions.
Manage the premium Kuwait Airlines Flight Catering functions in KASCO (Kuwait Aviation Services Co.), overseeing catering services prepared to serve in-flight meals for Premium economy and BusinessFirst passengers. Auditing the Catering Services production lines and operations, operating for more than 14 destinations, 17 flights daily, 45, 000 guests per month, to the Middle East and Europe regions.
Selected Accomplishments:
• Achieve 95% Guest Satisfaction record on the monthly on board survey
• Planning for solutions to Reduce the operation expenses
• Effectively participate on building a strong premium catering services
• Manage the equipments and food inventory to operate over 527 flights monthly
• Handle the guest comments in a way to develop the in-flight catering services
Manage quality assurance Management functions, overseeing facility services. Auditing the Catering Services, Airport Services, Operation and maintenance (O&M), Support Services, Pest control, Administration Specialized Services, with compliance of ISO 9001:2008 and HACCP Systems.
Selected Accomplishments:
• Promoted to be managing the Quality Management responsibilities for the Company Services with coordination of the Quality Assurance Director
• Responsible of Facilities Services (Support Services, Maintenance, Food Services, Pest Control, Airport Services, and Training)
• Technical submissions and Qualifications studies for new bid proposals and tender response (RFPs)
• Health, Safety and Environment (HS&E) technical prequalification studies
• Timely deliver the ARAMCO Co. contractor Safety Prequalification submission on 25/10/2009, covering Operation and Maintenance, Support Services, and Catering Services
• Achieve the targeted 70 % evaluation on MA’ADEN Co. technical submission on 30/8/2009
• Professionally serve our strategic clients such as: Jeddah International Airport, Saudi Arabia Monetary Agency, Ministry of Health Central Hospitals, Intercontinental Hotel Jeddah, Yamama Steel factory
QUALITY ASSURANCE & TRAINING MANAGER Jeddah, Saudi Arabia
Implementing The Basic Rules Of Quality Assurance, HACCP Program In The Company Catering Projects And Operations, Implementing The Food Services Standards, Setting The Training Plan, In Saudi Arabia Provinces, In Hotels, Factories, And Governmental Properties.
Projects Achieved: Assir Central Hospital, Abha, Southern Area.
SPIMACO Factory, Al Qassim, Central Area.
Central Kitchen, Industrial Area, Jeddah.
Eastern Province Cement Factory, Dammam.
Alraghi Bank Restaurant And Cafeteria, Alolaya, Riyadh
Crown Plaza Hotel, Jeddah
Intercontinental Hotel, Jeddah
Holiday Inn Hotel, Jeddah
Alyamama Steel Factory, Industrial Area, Jeddah
Ibn Roshd, Saudi Basic Industries Corp. ( SABIC), Yanbu
Baashan Factory, Industrial Area, Jeddah
Mattix Factory, Industrial Area, Jeddah
Under Studying Projects:
Saudi Monetary Agency, Riyadh
King Soud Hospital, Riyadh
Khamis Mushit Hospital, Abha, Southern Area.
Central Kitchen, Industrial Area, Jeddah ( Preventive Maintenance )
Contribute In The Feasibility Study, Staffing, Equipments Study, Opening Procedures, And Instructing Training For Project Staff On HACCP System, Sanitation And Hygiene For Food Handlers, Preventive Maintenance, With Mass Production Lines Serving On Average 3300 Meal Daily Such As Assir Central Hospital, Abha.
manages the catering services, banquets, graduation parties and all functions, for more than 12000 students
FOOD AND BEVERAGES INSTRUCTOR
Teaching Practical Kitchen Sciences, Theoretical Cooking, Sanitation, Safety, And Food Storage
Handling The Receiving, Issuing, Storing, Inventory Of Food & Managing The PM (Product Management) Program Tools To Achieve A Minimum Food & Beverage Cost.
Managing The Food Production Line(American-Mexican Cuisine) According To The Standards & Recipe Adherence, Supervising The Associates In Kitchen, Organize Working Schedules, Handling The Regular Line Check, Coordinate Cross Training With The Kitchen & Store Managers
Contribute With 75% Of Total Sales, Through Preparing, Cooking, Garnish All The Grilled Items Like New York Strip, Fillet Mignon, Seafood, Fajitas, And Most Of The International Soups, Salads, Gourmet And International Cuisine.
a very good with honor grade, with excellent evaluation on the graduation project( five stars hotel) MAJOT STUDIES: SALES & MARKETING MARKETING CUSTOMER BEHAVIOR FOOD SCIENCES FOOD & BEVERAGE ACCOUNTING FRENCH FOR HOTELIERS PRACTICAL KITCHEN FOOD SANITATION FOOD NUTRITION FRONT OFFICE
EXCELLENT EVALUATION , ON TEX MEX KITCHEN PREPARATION AND COOKING PROCEDURES
The first rank awards in the major of kitchen sciences hotel and tourism school 5 years system study