IT Support Engineer
KRAIV INVESTMENT Co.
Total years of experience :19 years, 4 months
• Users Supporting for the ERP Microsoft Dynamics 365.
• Users Supporting for the POS system NCR Aloha.
• Azure active directory domain services users and groups permissions management.
• Network and computer monitoring, analysts and troubleshooting.
• Maintaining virtualization infrastructure
• Emails accounts administration and troubleshooting using Microsoft exchange and GoDaddy.
• Managing Yeastar PBX system.
• Implement innovative ways to optimize the use of wireless network.
• Network monitoring and troubleshooting and computer systems analysis.
• Users and groups permissions management using windows server active directory 2016.
• Microsoft Dynamics Retail Management System (RMS) ERP system, Installations, implementation and technical support.
• Emails accounts administration and troubleshooting.
• Database administration.
• Supervising projects IT and low current cables laying
• Assessing the requirements of the projects and recommending suitable IT components.
• Planning and supervising installation of IT infrastructure in the sites.
• Making sure that the projects infrastructure development is completed within the given time frame.
• Work on improving office’s IT infrastructure.
• Administration of ERP System “Al-Motakamel Resort ERP” and Maintain application compatibility.
• Monitoring ATE accounts on client’s websites.
• Managing internal telephone system.
• Users and groups permissions management using windows server active directory 2012.
• Emails accounts administration and troubleshooting.
• Recommend upgrades and new systems that will be more useful for the office
Projects:
• Supervising the implementation of the work according to the schedule
• Archiving projects documents
• Assisting project manager as per project needs
• Prepare cost estimates of projects' IT needs.
• Update, Repair, Modify, Test, and Expand existing programs.
Supporting a Sister company (Modern Design & Engineering Consulting (MDEC)):
• Work on improving office’s IT infrastructure.
• IT work inspecting according to specified requirements
• Network monitoring and troubleshooting and computer systems analysis.
• Update, Repair, Modify, Test, and Expand existing programs.
• Database administration.
Responsible and achievement:
• Assessing the requirements of the projects and recommending suitable IT components.
• Planning and supervising installation of IT infrastructure in the sites.
• Making sure that the projects infrastructure development is completed within the given time frame.
• Network monitoring for performance analysis.
• Installation and troubleshooting operating system for computer systems.
• Expand, Test, and troubleshoot existing networks.
• Preparation of plans and reports.
• Prepare cost estimates of IT projects.
• Maintain budgets and follow accordingly.
• Administration of ERP System server and client applications “Microsoft Dynamics AX 2009” and checking hardware compatibility for the application.
• To coordinate with responsible team for overall analysis of application and system installation.
• Management user’s permissions and groups using windows server active directory 2008 and 2003.
• Microsoft exchange server 2010 with outlook anywhere license administration and troubleshooting.
• SQL server administrator and Implement scheduled backup strategy.
• Installation and configuration network all over the factory and connecting the machines network points with data room to analysis machines performance.
• Implement innovative ways to optimize the use of wireless network.
• Responsible to maintain annual budget and follow accordingly.
• Network monitoring and troubleshooting and Computer systems analysts.
• Update, Repair, Modify, Test, and Expand existing programs.
• Responsible of Electronic Archiving and WebPages
• Preparation of plans and reports
• Database administration.
• Install and configure applications which needed for trainings.
• To prepare relevant reports, documents, presentation and data for training sessions.
• Maintain database of customer information for future use.
• Network installation win 2000-2003 server Administration
• Maintain the computer systems and Installation for operating system
Switching engineer (Alcatel system 12)
Responsible and achievement:
* Configuration & monitoring the exchanges traffic
(PSTN and ISDN).
* Troubleshooting of R2 &S7 signaling.
* Solving subscribers area problem.
* Modify, test and expand the exchanges equipment.
Collective electronic section
Trainee
Achievement:
* Collecting various electronic devices.
* Products Checking.