Head Performance Management & Development
Health Authority - Abu Dhabi
Total years of experience :21 years, 3 months
Key Responsibilitiesu**
Training & Development
• Setting up and maintaining training and development infrastructure, framework or strategies aligned to organizational business objectives.
• Assessing market dynamics for designing, developing innovative training and development programs and plans.
• Setting up strategic partnership with local universities and colleges for facilitating learning and development activities to organizational employees.
• Guiding managers and section heads in designing training programs aligned to organizational strategy.
• Assessing effectiveness of training and development initiatives for restructuring training plans, implementing training and development best practices or designing alternative training methods.
Operations Management
• Evaluating team performance and organizing training sessions for team members aimed at individual skill enhancement.
• Rendering consultancy on various phases of training and development for maintaining seamless operations aligned to various SLA parameters.
• Interacting with function leaders and human resources for developing and implementing learning and development strategies aimed at skill enhancement of organizational talents.
• Optimize resource utilization and streamline resources for enhancing operational efficiency.
• Collaborating with different departments for evaluating development requirements for designing programs for enhancing management and leadership skills.
Other Tasks
• Following up with team members for maintaining updated employee-training records based on organizational policy.
• Guiding team members in effectively resolving critical issues with potential performance bottlenecks.
• Defining organizational goals and objectives aligned to organizational HR strategy.
• Interacting with training providers in designing training courses to cater to organizational requirements.
Key Responsibilitiesu**
Operations Management
• Managed logistics related to maintaining seamless training operations. Set up processes for maintaining updated training records, feedback, budget, expenditures etc.
• Coached the training and development team in identifying, delivering and assessing training requirements.
• Enhanced training profitability by preparing and maintaining annual training budget, expenditure.
• Spearheaded team efforts in rendering qualitative delivery of training and development programmes aligned to statutory training requirements
• Evaluated team performance and rendered productivity enhancement feedback. Organized training sessions for team members aligned to corporate, mandatory, technical, and development training requirements.
Training & Development
• Collaborated with Abu Dhabi Airport Company, various subsidiaries, aviation organizations and regional associations in identifying and developing training needs.
• Defined and implemented training strategies, programs, packages and plans for accomplishing organizational business objectives.
Other Tasks
• Set up strategic partnerships with training providers to cater to organizational training requirements.
• Interacted with team members in developing training materials for in-house courses.
• Assessed training quality using questionnaires, surveys etc for restructuring or amending training programs.
• Assisted HR L&D in resolving critical and potential performance bottlenecks.
• Maintained updated knowledge on relevant developments in the field of training. Identified and set up e-learning techniques and solutions.
• Coordinated activities related to implementing assigned projects based on various SLA parameters.
Key Responsibilities as Training Assistantu**
Operations Management
• Coordinated with various support teams in implementing in-house courses and managing other training related logistics including evaluating courses and distributing certificates
• Maintained seamless operations related to organizing in-house courses by facilitating training rooms, training aids, course materials including opening or closing of courses, managing refreshment breaks, maintaining attendance sheets.
• Prepared and implemented annual training plan, maintained updated details related to course or organizer code including cost estimates and other statistics.
• Maintained updated purchase requisitions on AGMIC system and budget of T&D / CDC on IBM.
• Followed up with team members in updating Access System for the training division.
Other Tasks
• Collaborated with the public relations division and other directorates for acquiring entry visas, arranging security passes, accommodations, transportation for the instructors.
• Managed administrative aspects related to visas and presenting centralized courses of OPCOs.
• Updated business status to the senior management team using detailed reports and presentations.
• Prepared and managed routine correspondence related to course schedules, nominations requests and other training related SLA parameters.
Designation Chronologyu**
• January 2008 - January 2011, Team Leader (Achiever Oasis Project)
• January 2006 - January 2008, Training Officer
• January 2003 - January 2006, Training Assistant
Key Responsibilities as Team Leader (Achiever Oasis Project)u**
Operations Management
• Rendered administrative assistance in planning and implementing Achiever Oasis Project training and new intakes plan.
• Prepared and maintained training budget by consolidating background information related to course organizers, training costs etc.
• Evaluated first and last terms of students for preparing updated student rewards and payment reports.
• Collaborated with the finance directorate in verifying and processing students’ payment.
Training
• Generated awareness on Achiever Oasis Project amongst students in schools located across Abu Dhabi, Al Ain and Western Area.
• Assessed summer training applications on matters related to training plan, registration of participants in courses and other related issues.
• Followed up with concerned teams for evaluating list of nominated students to enrol in the Petroleum Institute (PI) and ADNOC Technical Institute (ATI).
Other Tasks
• Built rapport with training centres across Abu Dhabi, Al Ain and Western Area) during summer training for evaluating students’ activities and consolidating centre specific requirements.
• Presented updated list and statistics of Petroleum Institute (PI) and ADNOC Technical Institute (ATI) nominated to the Committee Selection to enable effective decision making.
• Interacted with public relations encompassing summer training and ceremonies in Abu Dhabi, Al Ain and Western Area.
Key Responsibilities as Training Officer u**
Operations and Administrative Management
• Rendered administrative and logistics support pertaining to day to day training operations.
• Coordinated activities related to preparing, implementing and administering training plans aligned to organizational budgets and procedures.
• Resolved various administrative aspects in coordination with ADNOC and OPCOs training coordinators for maintaining seamless operations.
• Assisted training coordinators from ADNOC or OPCOs in managing training plans, registering participants for courses and preparing mission forms.
Finance and Accounts Management
• Interacted with local and international training organizations for collating quotations related to internal and external courses and presenting comparative cost analysis to the management.
• Evaluated and processed invoices related to course fees, hotel bills, catering costs, etc, for payment.
• Generated and presented monthly or annual statement of accruals for the finance directorate. Resolved queries related to training costs.
Other Tasks
• Collated background information related to courses organizer, training costs and other related factors.
• Followed up with public relations division for managing visas, transportation, hotel accommodation related to overseas travel of participants, instructors and consultants etc.
• Verified and processed travel mission forms received from various directorates including mission requests for conferences and seminars.
A
Professional Development Trainings • Performance Management Systems, 2013 • People managing (For Managers), 2012 • Financial reporting and Budget Management, 2012 • Team Dynamics, 2012 • Quality Management, 2012 • Linking Training to Organizational Goals, 2011 • Mastering Business and Financial Modelling: Unleashing The Power of Excel Level 2 Award In Team Leading (ILM), Institute of Leadership and Management, 2010 • Negotiation Skills, 2010 • E-Citizen Certification, 2009 • Effective Time And Stress Management, 2009 • Microsoft Access 2000 – Basic, 2006 • Microsoft Access 2000 – Advanced, 2006 • Planning & Organizing, 2006 • Developing Teamwork, 2006 • Business Ethics & Customer Focus, 2005 • Technical Report Writing Skills, 2004 • Business Writing Skills, 2003 • American Language and Culture Program, 1999 Certifications • Certificate In Operations Management, 2012 • Certified Business Professional (CBP) – Leadership, 2009 • Certified Business Professional (CBP) - Business Etiquette And Professionalism, 2009 • International Computer Driving License (ICDL), 2004 • Microsoft Certified Application Specialist (MCAS) Outlook • Microsoft Certified Application Specialist (MCAS) Excel Seminars & Workshops • State of the Art and Prospects Workshop, 2003