Customer Service Agent
qatarairways
Total years of experience :17 years, 6 Months
Responsibilities include constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. Coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities.
Working in Blackberry and I phone mobiles, and how to manage everything related for them and their customers.
Good communication with my mangers to put the work plan for fast service and how to degree the percentage between fast to normal with saving and using all Nokia regulation. Solve all fast stations problems and know what is ESD "Electro Static Discharge" and how to work in ESD area and what is the components of it and why it is very necessary to use it and how to work with all Nokia phones to solve their problems & how to connect to the technical site to get the necessary information to solve phones with all Nokia regulations "Service manual and Service bulletins and how to download latest update for software" also from my tasks how to build complete station beginning from making orders for tools and spares and computers and make station ESD and make full training for someone to be able to manage station", I can solve any technical problems in the station beginning from work problems or computers problem.
Commerce Bachelors
