Customer Program Manager
Qatar National Broadband Network
Total years of experience :26 years, 5 months
With a government strategic mandate to enable accessible high-speed communications over a world-class fiber optic network, Qatar National Broadband Network Company (Qnbn) was established as a government-owned company in line with Qatar ICT vision 2030 with overall investment of $2.6B
Manage commercial program delivery of national FTTH network to Vodafone/Ooredoo Qatar
Drive customer engagement for delivery of innovative solutions and ensure customer satisfaction in assigned program portfolio.
Manage strategic customer relation to ensure revenue growth & profitability
Accountable of all customer opportunities from first engagement to project delivery providing fiber connectivity for Vodafone/Ooredoo infrastructure, Residential and Enterprise segments.
Facilitate comprehensive offering for large projects working closely with design, delivery, partners and sourcing teams.
Conducted gap analysis between customer requirements and Qnbn capabilities, and assist in designing viable plans and program structures to address issues
Build business cases and assess projects’ financials
Managed overall reactive support program for Africa & Levant customers within service provider and enterprise segment.
Managed large team of diversified skills set including technical and operational profiles across Africa & Levant theater to successfully deliver focused technical support contracts
Responsible for resources allocation, customer SAT, service positioning, service offering, contract/SLA negotiation and customer incident resolution.
Managed delivery of premium support service, FTS covering Cisco main pillars (Security-Data Center-Video-IP MPLS-Collaboration)
Assumed responsibility of Cisco Global Duty Manager for HTTS (High Touch Technical Support)
Assumed leadership role in customer advocacy or cross-functional teams to drive service delivery and/or product improvements.
Participated in major cross-functional projects affecting Cisco business, product, or service leadership
Member of MEA service Management Team with primarily responsibility to oversee all MEA Central projects for Global services with total annual Service Sales of 160 Mio Euro
Responsible for the Service overall performance with overall P&L situation
Responsible to monitor and drive improved business KPIs against the business line Targets
Managed diversified teams to drive service delivery excellence & operation support across MEA
Ensuring consolidated visibility and analysis across the Sub Regional Projects
Support the bidding team in service offering
Monitor and Lead the actual implementations on ground.
Resource Management (competence analysis, development plans, localization, Utilization)
Improved Trend Analysis, Reporting, Communication & Collaboration
Implementation of the Global/Regional service business line strategy & guidelines.
Member of Network Implementation Project Management Service Business Unite for the SLI Sub-Region ( Saudi, Levant, Iran)
Conducting WiMax demo & proof of concept for strategic opportunity (STC, ITC, Mobily)
Responsible for E2E management of 3G/CDMA Radio Access Network roll-out to STC - Mobily-
Preparing, planning, executing, monitoring, controlling and closing the project according to contractual scope and commitment
Ensure implementation of services in delivery scope and final site acceptance.
Oracle Egypt, part of the EMEA Telcommunication Consulting team.
The purpose of EMEA Telecommunication Consulting is to enable and assist
EMEA Countries to leverage and repeat the success of Telco projects to produce a
consistent high margin business with demonstrated customer references while
expanding the packaged solutions to other areas in the Telco Business such as
Order To Fulfillment, Mobile Content & Service Delivery, IT Consolidation and
Financial Management
Involved in serveral projects, in different countries, in different phases
(Proposal, Scoping, Implementation)
· Batelco CRM & SCM Project for fixed lines and mobile(Bahrian)
· OTE CRM & SCM Project for fixed lines and mobile (Greece)
· MTN Cameroon for Mobile (Scoping & Pre-Sales)
· Telecommunication Business Flow Accelerator Develpment ( Sweden)
Responsible for the commissioning, testing and performance of wireless networks (fixed and mobile).
This includes equipment configuration, cell site integration, transmission links establishing (MDL and HDSL), frequency planning, and new cell/carrier integration and optimization. Utilizing software-planning tools in conjunction with test drive data and site visits to select cell site locations, which will provide coverage consistent with the overall coverage goals