SeniorCusromer sales and service agent
Emirates airline
Total years of experience :18 years, 3 months
Handling highe value customer inquiries and complaints
Customer service representative
Monitoring the targeted calls of the agents, and providing feedback to their TLs, coaching the agents when needed, calibrating calls with the TLs and some managerial levels to insure the quality standards are followed in all levels.
Making assessments of marketing opportunities and target markets, gathering on customers and competitors, generating leads for possible sales, follow-up sales activity, design formal proposal, writing, following tenders from A to Z.
Following up deals with foreign companies and making decision concerning It with the help of technical staff .Arranging the English correspondences (letters, Faxes, and e-mails), and translating some technical catalogues. Arranging the domestic purchases (selecting suppliers, price negotiation, …)
granted the Bachelor degree of Arts, English Department with a Very Good grade.