Mohamed Abd-Elrahman, Night Duty Manager &Front-End Manager at AG Mart

Mohamed Abd-Elrahman

Night Duty Manager &Front-End Manager at AG Mart

AG Mart

Location
Kuwait
Education
Bachelor's degree, veterinary science
Experience
7 years, 11 months

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Work Experience

Total years of experience :7 years, 11 months

Night Duty Manager &Front-End Manager at AG Mart at AG Mart
  • Kuwait
  • March 2012 to April 2013

Handling Customer complaints and suggestions on the suggestion and complaint system.
Handling Hotline and receive complaints from all Department, and customers.
Corresponding with Department managers in order to resolve each complain.
Monitor service advisor action on complaint & suggestion system.
Run evaluation reports, and cascade it to line managers to stand on gaps and resolve it proactively.

supervisor at Scanning & Cash Office Dept
  • Kuwait
  • October 2010 to March 2012

Manage cash within the store according to corporate procedures and standards
Maintain cash register floats and ensures regular cashing up
Secure cash in safe and maintain banking collection schedule in coordination with Money Collection Company
Monitor and Report POS system operation and errors.
Troubleshoot POS and K-Net machine.
deposit daily cash sales in the bank.
Daily and Weekly Reconciliation Reports.
Conduct spot check on the cashier to ensure the accuracy of the transaction
Ensure that Refund/Exchange for the customer is within policy and procedure
Coordinate with the Finance Department in the corporate office
Cover Front - End as need arises

Contractor at Star Alsharq Deneral Trading
  • Kuwait
  • September 2007 to September 2010

making contracts with the other compoanies that need manpower with good high rates for the company

Medical Rep at Biopharm
  • Egypt
  • November 2004 to November 2005

Biopharm Medical International Co. Medical Rep. Nov.2004 Nov.2005

Data Entry Clerk at EMIC Co
  • Egypt
  • September 2003 to October 2004

Data Entry of daily activity of the cpmpany on the system
(invoices, purchase orders, bank statments )

Education

Bachelor's degree, veterinary science
  • at South Valley Universty
  • June 2005

Veterinary Medcine

Specialties & Skills

Data Entry
Customer Service
BANKING
CASCADE
CASH REGISTER
CASHIER
COLLECTION
EXCHANGE
FINANCE

Languages

Arabic
Expert
English
Expert