Senior Customer service representative
National bank of Ras el Khimah
Total years of experience :16 years, 3 Months
Achieving splendid level of customer services to customers in a friendly and courteous manner at all times
Succeeded to provide support for the banking products and services inquiries in clear
Able to enhance customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Succeeded to be a professional banking consultant and to gain the customer’s trust.
Efficiently process the customer’s requests with highest satisfaction level .
Contributed in developing effective ways through which the bank can promote its products and services and increase customer satisfaction
Participated in marketing and awareness campaigns in the bank to create an enlarged customer base
• Succeeded to answer inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
• Managing and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Providing the sales team to opportunities for further sales within key clients.
• Conduct needed training and appraisals of the team members
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Sales Consultants and monitor the sales achievements .
• Managing Escalated cases and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
coordination between the company and the banks branch's staff.
handiling client's complains and claims,
maintaining an acceptable level of quality of sales.
provide training activities to the bank's staff
MBA degree from the arab academy for science , , technology and maritime transport
BSc in accounting