Human Resources Manager
Raya Trade
Total years of experience :28 years, 4 months
Established Cairo Office, successfully sourced 2 contracts for business development. Moved to Dubai office in January 2018 and secured contracts for enhancing the business.
- Reduced Hotel Turnover with 9%
- Diversified a healthy mix of diversity of 26 Nationalities
- Implemented effective filling system
- Elected a committee from all departments to overlook lifestyle, cafeteria & employee relations.
- Listed the hotel with multiple banks to ensure compliance with WPS
- Created and implemented Hotel ID
- Developed a proper manning guide for the Hotel
- Developed an effective recruitment system based on behavior selection
- Conducted a thorough market benefits survey to recruit & retain best talent in market.
- Re structured the hotel grading system
- Maintain a high standard functioning HR department, including employment, screening, referrals, personnel record keeping, compensation and benefits, work permits and visa processing.
- Improved colleague engagement with 8%
- Reduced Hotel Turnover with 5.45%
- Implemented a health mix of diversity of 41 Nationalities
- Enriched the employee relations function by implementing effectively a colleague welfare committee as well as Colleague outlet committee.
- Implemented an effective evaluation system for Management & staff.
- Conducted a comprehensive market salaries & benefits survey to ensure retaining the right talent & acquiring the best in the market.
- Ensured that all Administration & legalities are complying with the labor law.
- Implemented a behavior based interview program to hire the right candidates
- Conducted a thorough training need analysis & started with Management alignment & Training - implemented departmental trainers program to make sure SOP are emphasized & implemented.
Restructured the HR Department,
• Implemented an effective recruitment system based on Behavior based interview, identified a manpower plan based on productivity & successfully completed
• Conducted a thorough SWAT analysis including employee satisfaction survey, Training Need analysis & put in place a Training & Development plan.
• Developed performance Management system monitoring KPIs & rewarding best achievers
• Reviewed & conducted market analysis to put in place compensation & benefit strategy for the Company. Created & implemented an effective salary scale as well as a bonus system for Restaurants & Drivers to enhance productivity & reduce turnover.
• Over viewing the day to Day Administration (PRO & Government relations) & Payroll.
Awarded best HR in Americana by YUM Restaurants - 2007/2008.
HR Competencies include:-
• Staffing - Prepare the yearly staffing strategy & yearly manpower requirement, identifying resources & ensure diversity - Hired more than 2500 employees based on Behavior skills interview.
• Training & development - conduct a thorough training need analysis based on semiannual performance appraisal system & prepare the yearly training plan (covering all levels from team member up to management)
• Employee relations - created this function within the Co., focusing on employees from our belief that people are our greatest asset. Plan the yearly employee relations activities in terms of outing, sports tournament, birthday parties, implemented effectively the employee & associate of the month with the co.
• Compensation & benefits - implemented an effective grading system based on job evaluations/analysis with mercer group for the company.
Awarded 2nd best HR in Four Seasons EMEA in 2005.
Managing the HR function within the hotel covering the following:-
- Prepare the hotel manpower plan & identify recruitment strategies & resources, conduct yearly market competition, salary & benefit surveys.
- Recruitment & selection - based on the BBI (behavior based interview) for all levels (line staff up to department heads) prepare the hotel succession plan, identifying talents & potential. Responsible for 2nd line development & readiness. Make sure that orientation are effectively done for line staff & management & ensure engagement.
- Plan the yearly employee relations activities for all levels including outings, annual party, theme lunch, sports tournaments & other events.
- Responsible for Admin & Personal in terms of hiring, legalities & filing. Maintain good relationship with labor office complying with labor law.
- Responsible for the staff cafeteria & healthy food options for the Team.
- Responsible for the employee's accommodation ensuring team satisfaction.
- Conduct the employee opinion survey, ensure effective performance management system within the hotel & make sure that all employees are aware of their strengths, opportunities & individual development plans exist for the team.
Prepared & implemented the pre-opening Plan for the Resort.
Identified department trainers for each department & trained them based on the craft training system to take charge of the on job training in their areas.
Responsible for planning & implementing all on & off job training activities within the hotel for 350 employees as well reviewing the monthly & yearly training plan. Responsible for the hotel revenue room.
F.O.Trainer, planning on the job training for all front office sections (operator, reservation, reception, club floor, guest relation, Asst. Mgr)
Asst Mgr, handling all guest complaints to ensure satisfaction
Bachelor of Hotel Management
