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Mohamed Magdy Mohamed Said Abo El-Ela, Helpdesk and Operation Manager

Mohamed Magdy Mohamed Said Abo El-Ela

Helpdesk and Operation Manager

SRA Solutions for Information Technology

Location
Saudi Arabia
Education
Bachelor's degree, Tourism Studies
Experience
13 years, 0 months

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Work Experience

Total years of experience :13 years, 0 months

Helpdesk and Operation Manager at SRA Solutions for Information Technology
  • Saudi Arabia - Jeddah
  • My current job since November 2019

Helpdesk and Operation Manager

Help Desk Supervisor at IATI United
  • Saudi Arabia - Jeddah
  • July 2014 to November 2019

Help Desk Analyst Team Leader

Ticketing Agent at Toqa Tours
  • Egypt - Alexandria
  • June 2013 to July 2014

Ticketing Agent

Ticketing Supervisor at Alabyad tours
  • Egypt - Alexandria
  • March 2012 to June 2013

• Ticketing Supervisor at Alabyad tours.

Ticketing Agent at Beach Tours
  • Egypt - Alexandria
  • July 2011 to March 2012

• Ticketing Agent at Beach Tours. ( JUL 2011 - FEB 2012)

training at Summer training at Viking Travel
  • Egypt - Cairo
  • June 2010 to August 2010

• Summer training at Viking Travel. (JUN- AUG 2010)

Education

Bachelor's degree, Tourism Studies
  • at Helwan University
  • July 2011

• Bsc in Tourism Studies - Faculty of Tourism & Hotels management - Helwan University. (Very Good Honors) • Berlitz English Course. (94 %) • Galileo Professional and Document Production Course at TRAVELPORT.

Specialties & Skills

Computer Hardware Troubleshooting
+Endorse 2
Global HR
+Endorse 2
Customer Service
+Endorse 2
Ticketing
+Endorse 2
Airlines
+Endorse 0
Microsoft windows
+Endorse 0
Sabre GDS Reservations System
+Endorse 0
Galileo reservation system
+Endorse 0
Microsoft Office 2003,2007,2010,2013
+Endorse 0
Amadeus Reservation System
+Endorse 0

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Amadeus basic course and Amadeus advanced course (Certificate)
Date Attended:
March 2014
Valid Until:
March 2014
Galileo Professional and Document Production Course at TRAVELPORT (Certificate)
Date Attended:
December 2011
Valid Until:
December 2011

Hobbies

  • Reading and traveling