Mohamed Mahathir, IT Administrator

Mohamed Mahathir

IT Administrator

Glider-Soft

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, B.E in Computer Engineering
Experience
9 years, 0 months

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Work Experience

Total years of experience :9 years, 0 months

IT Administrator at Glider-Soft
  • India
  • February 2015 to August 2015

 Managing and Administering Windows Server 2008 R2 and 2012 R2 Active Directory Environment.
 Administrate and maintenance GPOs, DNS, DHCP, IIS, WDS, FTP, WSUS and all other services.
 Implementing and managing Office 365, Exchange, SharePoint, Yammer and Lync Online.
 Administrate and Maintenance of 200 mailboxes in Microsoft Office 365.
 Deployed and Maintained Microsoft Lync & Edge Server 2013, Microsoft SQL Server 2012.
 Performing VM backups in Altaro Backup for Hyper-v.
 Migrating the physical to Virtual Server in Hyper-v by SCVMM.
 Implementing and managing Microsoft Hyper-v failover cluster in Windows Server 2012.
 Administrate ESET NOD32 Antivirus Business Edition for client.
 Administrate web access restriction for client using Fortinet router.
 Site-to-site IPSEC VPN.

Network Engineer at National Bank of Abu Dhabi
  • United Arab Emirates - Abu Dhabi
  • June 2012 to November 2014

 Monitoring I.T infrastructure of NBAD with the help of monitoring tools like EMC Smarts, HP Arc Sight, Fog light, Net IQ etc.
 Worked closely with system admin, network engineers, field technicians, equipment vendors, and telecom carriers to troubleshoot and resolve various types of network issues and Outages.
 Coordinated and assisted with hardware repair and maintenance activities performed by vendors and contractors in the regional data centers.
 Analyzing network environment (logs, packet traces, and bandwidth) to understand communication patterns and identify source/destination/protocol/port information.
 Coordinating with Vendors for faulty hardware replacements, coordinating with Telecoms careers for Leased line, MPLS, ATM, Frame-relay circuits and ISDN and with regional engineers for activities such as communication rack dressing and remote router IOS up gradation and new router setup configuration.
 Escalating the problems to higher teams based on the cases.
 Sending detailed reports about all the critical parameters to the Head of the concerned departments.
 Sending detailed reports on the CPU utilization, memory utilization of the core banking servers on a regular basis.
 Sending detailed reports of ATM downtime to with the root cause analysis
 Weekly meeting reviews update and Escalation. Scheduling team meetings regularly to discuss both network issues and team concern
 Provided technical support to field engineers and technicians in a 24x7 environment.
 Coordinating with Service Providers on the failure of ATM machines and POS Machines.
 Working on SIEM tools Arc sight and NetIQ to perform regular monitoring.
 Do daily checks to understand the proper working of the proxies and the exchange servers.
 Do proper validation to understand the false positives and to be able to decide to ignore them.
 Validate the undeleted threats from the anti-virus tools and work with the anti-virus team to see that it is cleaned.
 Validate the logs generated in the NetIQ and ignore the false positives.
 Actively monitoring and alerting any threats detected from different devices.
 Working on the HP service Manager ticketing tool to report the threats and log the same.
 Drive the incidents to closure with help of different teams and getting them involved.
 Determine the validity of threats through different consoles and tools.

IT Service Desk Analyst at National Bank of Abu Dhabi
  • United Arab Emirates - Abu Dhabi
  • November 2011 to May 2012

 Provided first and second level help desk support to local bank users and remote users at 125 locations across the UAE and abroad.
 Performed configuration and troubleshooting work including remote access, application support, printers, internet access, file restoration, outlook email and rsa token.
 Create, document, track, and close tickets in partnership with IT team members to determine and resolve email, network service-related issues, and technical problems.
 Complete password resets and unlock accounts. Guide employees in configuring smart phones including BlackBerry, and iPhones, to sync to Microsoft Outlook accounts.
 Maintained and created Active Directory user accounts, groups, contacts, and organizational units.
 Managed incoming calls, emails, and service desk system, and assigned incoming support tickets to the appropriate technicians and groups.
 Documented the problem-solving process, including decisions made, actions taken, and final resolution in Service Desk System.

Desktop Support Engineer at AFAQ INFOTECH LIMITED
  • Saudi Arabia - Abha
  • October 2009 to January 2011

 Provided IT support services for software, hardware and network.
 Assisted staff in configuring and installing their laptops, computer desktops, printers, and other computer peripheral.
 Installed software, patches and updates on desktops and laptops.
 Troubleshoot day to day hardware, network, software, printing problems.
 Managed IT Assets inventory.

System Administrator at ACSYS-IT
  • India - Chennai
  • June 2005 to May 2009

 Administrate and maintenance Active Directory such as setting new active directory, creating users & group policies and setting up the permissions,
 Maintenance and troubleshooting servers, with Windows 2003 AD & Exchange 2003.
 Administrating and managing the Cisco Router 2800 Series.
 Configured Mail Client office outlook 2003.
 Setup and maintenance network printers.
 Administrate and maintenance DNS, WINS, DHCP, RIS, IIS and all other services.
 Installation and Configuration of Servers such as Proxy Server and Print Server.
 Diagnose hardware and software problems, and replace defective components.
 Create and restore Windows XP and 2003 RIS images and Ghost images as a method to reduce setup and rebuilt time.
 Servicing & Troubleshooting of Hardware & Desktop System Devices.
 Routine back up on Windows NT Backup through DDS Medias.
 Prepare and maintain documentation of network configuration. (IP addresses, patch panel and cable labels, service list, servers and desktops asset list, licensing).
 Coordinating with vendor for Machines, system accessories.

Education

Bachelor's degree, B.E in Computer Engineering
  • at S.N Educational Research and Examination Board
  • May 2008
Diploma, Diploma in Computer Engineering
  • at CCMRP Polytechnic College, Department Of Technical
  • May 2005

Specialties & Skills

Windows Server
IT Technical Support
Desktop Support
Service Desk
Network Administration
CCNA Routing & Switching
MCITP Server Administrator
MCTS Exchange Server 2010
I.T Help desk analyst
Hardware and Networking A+&N+

Languages

Arabic
Beginner
English
Expert
Hindi
Beginner
Tamil
Expert
Malayalam
Intermediate