IT Administrator
Glider-Soft
Total years of experience :9 years, 0 months
Managing and Administering Windows Server 2008 R2 and 2012 R2 Active Directory Environment.
Administrate and maintenance GPOs, DNS, DHCP, IIS, WDS, FTP, WSUS and all other services.
Implementing and managing Office 365, Exchange, SharePoint, Yammer and Lync Online.
Administrate and Maintenance of 200 mailboxes in Microsoft Office 365.
Deployed and Maintained Microsoft Lync & Edge Server 2013, Microsoft SQL Server 2012.
Performing VM backups in Altaro Backup for Hyper-v.
Migrating the physical to Virtual Server in Hyper-v by SCVMM.
Implementing and managing Microsoft Hyper-v failover cluster in Windows Server 2012.
Administrate ESET NOD32 Antivirus Business Edition for client.
Administrate web access restriction for client using Fortinet router.
Site-to-site IPSEC VPN.
Monitoring I.T infrastructure of NBAD with the help of monitoring tools like EMC Smarts, HP Arc Sight, Fog light, Net IQ etc.
Worked closely with system admin, network engineers, field technicians, equipment vendors, and telecom carriers to troubleshoot and resolve various types of network issues and Outages.
Coordinated and assisted with hardware repair and maintenance activities performed by vendors and contractors in the regional data centers.
Analyzing network environment (logs, packet traces, and bandwidth) to understand communication patterns and identify source/destination/protocol/port information.
Coordinating with Vendors for faulty hardware replacements, coordinating with Telecoms careers for Leased line, MPLS, ATM, Frame-relay circuits and ISDN and with regional engineers for activities such as communication rack dressing and remote router IOS up gradation and new router setup configuration.
Escalating the problems to higher teams based on the cases.
Sending detailed reports about all the critical parameters to the Head of the concerned departments.
Sending detailed reports on the CPU utilization, memory utilization of the core banking servers on a regular basis.
Sending detailed reports of ATM downtime to with the root cause analysis
Weekly meeting reviews update and Escalation. Scheduling team meetings regularly to discuss both network issues and team concern
Provided technical support to field engineers and technicians in a 24x7 environment.
Coordinating with Service Providers on the failure of ATM machines and POS Machines.
Working on SIEM tools Arc sight and NetIQ to perform regular monitoring.
Do daily checks to understand the proper working of the proxies and the exchange servers.
Do proper validation to understand the false positives and to be able to decide to ignore them.
Validate the undeleted threats from the anti-virus tools and work with the anti-virus team to see that it is cleaned.
Validate the logs generated in the NetIQ and ignore the false positives.
Actively monitoring and alerting any threats detected from different devices.
Working on the HP service Manager ticketing tool to report the threats and log the same.
Drive the incidents to closure with help of different teams and getting them involved.
Determine the validity of threats through different consoles and tools.
Provided first and second level help desk support to local bank users and remote users at 125 locations across the UAE and abroad.
Performed configuration and troubleshooting work including remote access, application support, printers, internet access, file restoration, outlook email and rsa token.
Create, document, track, and close tickets in partnership with IT team members to determine and resolve email, network service-related issues, and technical problems.
Complete password resets and unlock accounts. Guide employees in configuring smart phones including BlackBerry, and iPhones, to sync to Microsoft Outlook accounts.
Maintained and created Active Directory user accounts, groups, contacts, and organizational units.
Managed incoming calls, emails, and service desk system, and assigned incoming support tickets to the appropriate technicians and groups.
Documented the problem-solving process, including decisions made, actions taken, and final resolution in Service Desk System.
Provided IT support services for software, hardware and network.
Assisted staff in configuring and installing their laptops, computer desktops, printers, and other computer peripheral.
Installed software, patches and updates on desktops and laptops.
Troubleshoot day to day hardware, network, software, printing problems.
Managed IT Assets inventory.
Administrate and maintenance Active Directory such as setting new active directory, creating users & group policies and setting up the permissions,
Maintenance and troubleshooting servers, with Windows 2003 AD & Exchange 2003.
Administrating and managing the Cisco Router 2800 Series.
Configured Mail Client office outlook 2003.
Setup and maintenance network printers.
Administrate and maintenance DNS, WINS, DHCP, RIS, IIS and all other services.
Installation and Configuration of Servers such as Proxy Server and Print Server.
Diagnose hardware and software problems, and replace defective components.
Create and restore Windows XP and 2003 RIS images and Ghost images as a method to reduce setup and rebuilt time.
Servicing & Troubleshooting of Hardware & Desktop System Devices.
Routine back up on Windows NT Backup through DDS Medias.
Prepare and maintain documentation of network configuration. (IP addresses, patch panel and cable labels, service list, servers and desktops asset list, licensing).
Coordinating with vendor for Machines, system accessories.