BSS Senior Consultant, Billing and Revenue Manager
Segma Technology
مجموع سنوات الخبرة :16 years, 8 أشهر
- Leading the billing and revenue management team in different customer accounts. (Zain Iraq, STC Saudi, Etisalat Egypt and Telecom Egypt)
- Pre-Sales Senior Engineer
Achievements
● Leading revenue management team of group of Seniors and Juniors engineers working on BSS/OSS Environments.
● Responsible for all bill cycle activities and billing production issues.
● Responsible for supporting Mediation and Interconnect Systems.
● Develop and Maintain Daily Health Checks and Automating them.
● Develop system KPIs and Performance Reports.
● Developing several automated tools to facilitates investigation in production issues and testing activities.
● Dealing with vendor and third-party teams as well.
● Participating in BSCS Billing R4 Upgrade Project for Etisalat Egypt.
● Acting as BSS Manager and Service Delivery Manager on customer site.
● Participating in writing the technical proposals with pre-sales team.
Working on RBM Billing System (Known also as Geneva, Infinys, IRB)
Supporting Production Issues on RBM System
Participating on the Testing & Quality activities for RBM upgrade from Ver.2 to Ver.9
Responsible for handling/validating issues raised by customer & communicate internally with different teams to resolve customer issues.
Working on initiatives to solve customer problems proactively and enhance performance.
Leading IT Billing & Payments Support Team
Work/Develop different service KPIs impacting service SLA
Resolving all BSCS Billing & Charging System CS 5.0 Operational Production Issues
Full Support for different charging system IN Nodes (SDP, CCN, AIR, AF, VS)
Full Support for different BSCS iX billing system modules (BCH, BGH, FIH, PRIH, RIH, FOH, RLH, CCH, PCCH)
Integrating & Testing for all BSCS iX billing modules.
Handling & Managing Bill Cycle Review Meetings.
Working & Developing Data Migration Scripts.
Leading the BSCS Billing Upgrade project from R1 to R4
Supporting Ericsson EMM v8
Supporting StreamServ Application
Supporting Risk Management Applications
Leading the Innovation program within the team
Member in Online Billing Development Team working on CMS & CMS Adapters, GMD & Billing Serv architecture & customized solutions.
Integrating Customized Applications with BSCS & CS 5.0
Handling of Bill Cycles Review Meetings & Resolving all BC issues
Excellent in Developing BSCS Free Units, MI Packages
Excellent in Cost Control Packages Design & Development
DOC1 Application Development
Work on Integration with TIBCO middleware
Configuration of nodes on Ericsson Charging System CS 3.0
PSL-CCN Migration on Ericsson Charging System
SIGTRAN Implementation on Ericsson Charging System
IVR Migration Project (Call Flow Implementation and Deployment on Huawei IVRs)
UCIP commands to AIR System Applications using XML-RPC
Design & Implement software requirements received from software project lead.
BizUnite Collaboration Community implemented using Java WebWork Framework & MySql database & Freemarker as a web template engine.
Enterprise Collection Application (Vodafone Egypt- Data ware house Report Application) implemented using Java JSF framework & Rich Faces with AJAX support
Campaign Management Tool (Vodafone Egypt- Data ware application) implemented using Java Struts framework
AlMasry AlYom Portal implemented using Java language, Jupiter Content Management System, Oracle Portal, Hibernate for back end and web technologies Struts Framework
Data Structure and Algorithms, Low and High Level Programming, Design Patterns and Object Oriented Programming.
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