Service Engineer
Union Group
Total years of experience :13 years, 4 Months
-handling all Level 1, 2 and L3 maintenance service engineering under Samsung ESD license policy .
-maintain all Samsung mobile devices antenna testing, Network and coverage problems .
-maintain all Samsung mobile devices electronic main board hardware problems ( hardware, testing, soldering ) and all L3 problems .
-maintain all Samsung mobile android devices operating systems .
-determining all the Samsung mobile devices problems and faults and claim it to Samsung head office via company special database software.
-handling all Level 1, 2 and L3 maintenance service engineering under Samsung ESD license policy .
-maintain all Samsung mobile devices antenna testing, Network and coverage problems .
-maintain all Samsung mobile devices electronic main board hardware problems ( hardware, testing, soldering ) and all L3 problems .
-maintain all Samsung mobile android devices operating systems .
-determining all the Samsung mobile devices problems and faults and claim it to Samsung head office via company special database software.
-responsible of handling a maintenance projects with big vendors like vodafone under samsung and union group's policy .
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dial-up/DSL customers only).
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.
Perform creation of new accounts using company provide software tools.
.رصد و تحديد اتجاة اهداف استراتيجية فى حيز التردد العالى H.F
.عمل الصيانة الدورية لمنظومة حاسب الى تتكون من 40 جهاز ما بين حاسبات و سرفرات نخدم اهاف الاعاقه و التصنت
Worked as a Communications army officer Engineer at a single side determination location station .(SSL)
Responsabilities :
- Searching for the active frequencies for a military missions purposes.
- Determining and observing the behavior of the strategic frequencies in the high frequency band.
- Escalate the reports and the frequently results to the unit leader through a large army network.
- Frequently making the technical maintenance for the station and the huge antenna field.
- Taking charge of a cell of army soldiers for installing the station.
- provide the oral and practical training for the comers army officers .
Some other responsabilities :
Responsible for a network rooms underground with the power of 40 computers and server “ software & hardware )