Total Years of Experience: 7 Years, 2 Months
September 2013
To December 2018
SENIOR EXECUTIVE
at VODAFONE IDEA LIMITED
Location :
India - Chennai
Market Research
MS Excel, MS Access & SAS Automaton
Executive-Level Presentations
Business Operations Management
Vendor Management
Segmenting customers using Cluster analysis and running targeted promotional activities
Analyzed customer usage and recharge behavior
Devised a process for customer segmentation and target-based product promotion
Monitoring Zero usage customer, Forfeiting balance from Zero usage customers, and deleting Zero usage customers
Coordinating with cross-functional and cross-regional teams to implement new processes
MS Excel, MS Access & SAS Automaton
Executive-Level Presentations
Business Operations Management
Vendor Management
Segmenting customers using Cluster analysis and running targeted promotional activities
Analyzed customer usage and recharge behavior
Devised a process for customer segmentation and target-based product promotion
Monitoring Zero usage customer, Forfeiting balance from Zero usage customers, and deleting Zero usage customers
Coordinating with cross-functional and cross-regional teams to implement new processes
December 2012
To August 2013
OPERATIONS COORDINATOR
at MANAR AL-KUWAIT GENERAL CONTRACTING
Location :
Kuwait
Single point of contact for all customer requirements and issues resolution.
Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer service requests.
Negotiated pricing and terms and conditions for services and ensure delivery in a timely manner.
Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer service requests.
Negotiated pricing and terms and conditions for services and ensure delivery in a timely manner.
October 2011
To October 2012
PRODUCT CONSULTANT
at FLYTXT MOBILE SOLUTIONS
Location :
India - Chennai
End to End campaign management and ensuring all communication campaigns are run as per the requirement.
Perform testing for new Project Requirements and implement the same post validations.
Maximize revenue through effective customer segmentation and targeting.
Perform testing for new Project Requirements and implement the same post validations.
Maximize revenue through effective customer segmentation and targeting.
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