mohamed mubarak, SENIOR EXECUTIVE

mohamed mubarak

SENIOR EXECUTIVE

VODAFONE IDEA LIMITED

Location
India - Chennai
Education
Master's degree, MBA
Experience
7 years, 2 months

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Work Experience

Total years of experience :7 years, 2 months

SENIOR EXECUTIVE at VODAFONE IDEA LIMITED
  • India - Chennai
  • September 2013 to December 2018

 Market Research
 MS Excel, MS Access & SAS Automaton
 Executive-Level Presentations
 Business Operations Management
 Vendor Management

 Segmenting customers using Cluster analysis and running targeted promotional activities
 Analyzed customer usage and recharge behavior
 Devised a process for customer segmentation and target-based product promotion
 Monitoring Zero usage customer, Forfeiting balance from Zero usage customers, and deleting Zero usage customers
 Coordinating with cross-functional and cross-regional teams to implement new processes

OPERATIONS COORDINATOR at MANAR AL-KUWAIT GENERAL CONTRACTING
  • Kuwait
  • December 2012 to August 2013

 Single point of contact for all customer requirements and issues resolution.
 Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer service requests.
 Negotiated pricing and terms and conditions for services and ensure delivery in a timely manner.

PRODUCT CONSULTANT at FLYTXT MOBILE SOLUTIONS
  • India - Chennai
  • October 2011 to October 2012

 End to End campaign management and ensuring all communication campaigns are run as per the requirement.
 Perform testing for new Project Requirements and implement the same post validations.
 Maximize revenue through effective customer segmentation and targeting.

Education

Master's degree, MBA
  • at Crescent Business School
  • January 2011

Marketing and Operation

Bachelor's degree, B.Tech
  • at Pondicherry University
  • January 2009

Electrical & Electronic Engineering

Specialties & Skills

Service Delivery
Marketing
Client Communication
Business Ideas
Customer Retention
MS Access
Analysis
Market Research
Communication
Coordinating
MS Excel
Business Operations Management
Vendor Management
Executive-Level Presentations
Customer Retention
Product Development

Languages

English
Expert
Hindi
Expert
Tamil
Expert