IT Help Desk Support
Amazon
Total years of experience :17 years, 3 months
Supporting between 100 to 150 user’s PC and laptop.
Supporting between 135 to 180 user’s PC and laptop in head office and stations outside.
Install and configure Cisco IP Phone with Cisco Core Manager.
Familiar working on Canon printer system plus hardware.
Install and configure Outlook and Lotus Notes
Familiar with video conference troubleshoot and create Cisco and Skype.
Create and setup operating system images.
•Supervised and recreated the local area network for the company
•Install and troubleshoot computers for customer’s operating systems
•Responsible with intercompany projects dealing with network infrastructure
•Utilized technical skills to maintain laptops and computers usefulness
•Gave directions and detailed information to colleagues regarding terrain and conditions
•Checked and maintained problems on computers throughout the company
•Installed routers, switches, and cables for network connection maintenance
•Fixed problems for showrooms through a remote desktop
•Assisted customers by phone using a step-by-step method.
•Responsible for installing IP camera at the hall show rooms of the company
•Responsible for designing and creating network of Asiut &teaseen Branch
•Responsible for designing and creating network of Cairo International Shopping Suite Ceramica Cleopatra
Major: System Analysis
Major: Mechanics Minor: Turnery