Mohamad Taha, IT Help Desk Support

Mohamad Taha

IT Help Desk Support

Amazon

Location
United States - Texas - Fort Worth
Education
Bachelor's degree, System Analysis
Experience
17 years, 3 months

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Work Experience

Total years of experience :17 years, 3 months

IT Help Desk Support at Amazon
  • United States - Texas
  • My current job since September 2017

Supporting between 100 to 150 user’s PC and laptop.

IT Help Desk Support at QDVC Doha Metro Red Line South
  • Qatar - Doha
  • April 2014 to April 2017

Supporting between 135 to 180 user’s PC and laptop in head office and stations outside.

Install and configure Cisco IP Phone with Cisco Core Manager.

Familiar working on Canon printer system plus hardware.

Install and configure Outlook and Lotus Notes
Familiar with video conference troubleshoot and create Cisco and Skype.

Create and setup operating system images.

Help Desk Technician at DCT (Dar Computer Technology "hp partner"
  • Egypt - Cairo
  • February 2010 to April 2014

•Supervised and recreated the local area network for the company
•Install and troubleshoot computers for customer’s operating systems
•Responsible with intercompany projects dealing with network infrastructure

Radio Operator/Technical Support at CGG
  • Egypt
  • August 2009 to January 2010

•Utilized technical skills to maintain laptops and computers usefulness
•Gave directions and detailed information to colleagues regarding terrain and conditions

Help Desk Technician at Ceramica Cleopatra Group
  • Egypt - Cairo
  • August 2006 to August 2009

•Checked and maintained problems on computers throughout the company

•Installed routers, switches, and cables for network connection maintenance

•Fixed problems for showrooms through a remote desktop

•Assisted customers by phone using a step-by-step method.

•Responsible for installing IP camera at the hall show rooms of the company

•Responsible for designing and creating network of Asiut &teaseen Branch

•Responsible for designing and creating network of Cairo International Shopping Suite Ceramica Cleopatra

Education

Bachelor's degree, System Analysis
  • at Al-Obour High Institute
  • September 2005

Major: System Analysis

High school or equivalent, Mechanics
  • at Don Bosco Silesian Institute
  • September 2001

Major: Mechanics Minor: Turnery

Specialties & Skills

Switches
Routers
Operating Systems
Mechanics
Computer Skills

Languages

English
Intermediate
Italian
Intermediate