Office Manager
Fly nas
Total years of experience :4 years, 11 months
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Achieving company set objectives
• Maintains relationships with agents by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• cold calling to arrange meetings with potential customers to prospect for new business.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Identify new markets and business opportunities
EXPERIENCE
Management :
• Support company operations by maintaining office systems and supervising staff
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Supervise staff
• Evaluate staff performance
• Coaching staff
• Receives training and performs duties in several departments, such as counter.
• Customer relations, accounting, or sales, to become familiar with line and staff.
• functions, operations, management viewpoints, and company policies and practices.
EXPERIENCE
Customer services :
• Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Flynas.
• Complete flight booking forms, prepare change of details, and issue flight ticket orders, using system.
• Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints.
• Determines charges for services requested, collect deposits or payments, and/or arrange for billing.
• Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions.
• Refers unresolved customer grievances to designated departments for further investigation.
• Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
• Checks to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments - feeds it back to the Manager through Team Leaders.
• Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity