Total Years of Experience: 16 Years, 8 Months
January 2019
To Present
IT Support Supervisor.
at Al Badiya Group
Location :
Qatar - Doha
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
Handling Veritas backup Exe/ Cisco CME /Symantec Products / Office 365
Handling VIP requests on group.
Familiar with each clients and their respective applications ( Pioneer / Brite / Sage /Cheque Master / SQL Application ).
Follow standard Service Desk operating procedures;
Deploying, Updating, Creating Images.
Provide troubleshooting and configuration support for client desktop and networking environment.
Handling Veritas backup Exe/ Cisco CME / VM /
Handling DLP Security Monitoring Tool.
Providing support for MAC pc .
Providing 24x7x 365 Technicle Support .
Repairing/Troubleshooting Dell Systems.
Handing CCTV / Speed Gate System/ ELV System for company properties .
Handing IT Equipment Procurement for the Group.
Handling Veritas backup Exe/ Cisco CME /Symantec Products / Office 365
Handling VIP requests on group.
Familiar with each clients and their respective applications ( Pioneer / Brite / Sage /Cheque Master / SQL Application ).
Follow standard Service Desk operating procedures;
Deploying, Updating, Creating Images.
Provide troubleshooting and configuration support for client desktop and networking environment.
Handling Veritas backup Exe/ Cisco CME / VM /
Handling DLP Security Monitoring Tool.
Providing support for MAC pc .
Providing 24x7x 365 Technicle Support .
Repairing/Troubleshooting Dell Systems.
Handing CCTV / Speed Gate System/ ELV System for company properties .
Handing IT Equipment Procurement for the Group.
February 2012
To January 2019
IT Support Engineer
at Ali Bin Ali Group
Location :
Qatar - Doha
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
Handling VIP requests on group.
Handling L1 Technicle Support Team.
Familiar with each clients and their respective applications - ( Hokoomi, Opera, MC, WMS, Check System, Etravel, Essbase, Emis, Hrms, Lync).
Follow standard Service Desk operating procedures;
Providing Technicle support for ABA Group Users and External Clients.
Deploying, Updating, Creating Images.
Provide troubleshooting and configuration support for client desktop and networking environment.
Generating Reports maintaining Techexcel Admin Area.
Providing Basic support for MAC pc .
Providing 24x7x 365 Technicle Support .
Repairing/Troubleshooting Dell Systems.
Handling Getronics Tool for Dell Support Calls.
Fielded trouble and information request calls from over 1800 users. Administering the IT department’s policies and procedures.
Support for HHT (Intermac) handle and Printers across the Group.
Handling Active Directory. (2003-2008-2012)
Handling VIP requests on group.
Handling L1 Technicle Support Team.
Familiar with each clients and their respective applications - ( Hokoomi, Opera, MC, WMS, Check System, Etravel, Essbase, Emis, Hrms, Lync).
Follow standard Service Desk operating procedures;
Providing Technicle support for ABA Group Users and External Clients.
Deploying, Updating, Creating Images.
Provide troubleshooting and configuration support for client desktop and networking environment.
Generating Reports maintaining Techexcel Admin Area.
Providing Basic support for MAC pc .
Providing 24x7x 365 Technicle Support .
Repairing/Troubleshooting Dell Systems.
Handling Getronics Tool for Dell Support Calls.
Fielded trouble and information request calls from over 1800 users. Administering the IT department’s policies and procedures.
Support for HHT (Intermac) handle and Printers across the Group.
Handling Active Directory. (2003-2008-2012)
April 2010
To June 2012
IT Support Engineer. In Qapco (Qatar Petroleum)
at Qapco
Location :
Qatar
Works for a Management and Security Solutions Providing Company Based in Qatar, Outsourced to work for QAPCO to complete the Project Related to Desktop Support and Network Supporting and Troubleshooting.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, 2010, Windows Server2003, Active Directory, Non Portal Applications, Galiom, Plant support applications.
Maintaining & Troubleshooting Symantec Anti-Virus Clients
Installation troubleshooting Configuring Lotus Notes, Lotus Notes Domino Admin, Outlook and Microsoft Lync
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.(Magic Service Desk Application)
Supporting for Users from Lotus Domino Admin.
Back up the Blackberry and Configure and for Lotus Notes Mail Client
Fielded trouble and information request calls from over 2500 users. Administering the IT department’s policies and procedures.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, 2010, Windows Server2003, Active Directory, Non Portal Applications, Galiom, Plant support applications.
Maintaining & Troubleshooting Symantec Anti-Virus Clients
Installation troubleshooting Configuring Lotus Notes, Lotus Notes Domino Admin, Outlook and Microsoft Lync
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.(Magic Service Desk Application)
Supporting for Users from Lotus Domino Admin.
Back up the Blackberry and Configure and for Lotus Notes Mail Client
Fielded trouble and information request calls from over 2500 users. Administering the IT department’s policies and procedures.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
January 2008
To May 2010
Senior IT Engineer.
at Junction Computers
Location :
Sri Lanka
Provided on-site technical support which included installation,
maintenance and repairs of Desktops, laptops, printers and other computer
peripherals Maintaining Of Backup Restore Procedure for Servers & MS
Outlook Users
*.Instructed customers on how to operate and maintain their computer
equipment.
*. Maintained an open line of communication with the assigned Service
Delivery Coordinator to ensure customer satisfaction and meet Service
Level Agreement.
*. Identifies, troubleshoots and resolves Hardware, Software- and networkrelated
problems encountered by end-users of the District network, the
Internet, the mainframe, PCs and Macintoshes and new computer
technology.
*. Configures and installs Windows workstations and Macintosh operating
systems in response to the demands of a complex network design.
*. Receiving and setting up hardware
maintenance and repairs of Desktops, laptops, printers and other computer
peripherals Maintaining Of Backup Restore Procedure for Servers & MS
Outlook Users
*.Instructed customers on how to operate and maintain their computer
equipment.
*. Maintained an open line of communication with the assigned Service
Delivery Coordinator to ensure customer satisfaction and meet Service
Level Agreement.
*. Identifies, troubleshoots and resolves Hardware, Software- and networkrelated
problems encountered by end-users of the District network, the
Internet, the mainframe, PCs and Macintoshes and new computer
technology.
*. Configures and installs Windows workstations and Macintosh operating
systems in response to the demands of a complex network design.
*. Receiving and setting up hardware
July 2007
To March 2008
IT Technician
at Vista Computers
Location :
Sri Lanka
*. Troubleshoot Hardware, Software and Network operating system.
*. Be familiar with all Hardware and Software.
*. Be familiar with Network operating system.
*. Provide orientation to new users of existing Technology.
*.Train staff about potential uses of existing Technology.
*. Train staff about new and potential use.
*. Provide recommendations about accessing information and support.
*. Installing and testing new software.
*. Maintaining computer peripheral equipment e.g. printers, scanners, projectors.
*. Providing technical support for hardware and software issues in the office.
*. Be familiar with all Hardware and Software.
*. Be familiar with Network operating system.
*. Provide orientation to new users of existing Technology.
*.Train staff about potential uses of existing Technology.
*. Train staff about new and potential use.
*. Provide recommendations about accessing information and support.
*. Installing and testing new software.
*. Maintaining computer peripheral equipment e.g. printers, scanners, projectors.
*. Providing technical support for hardware and software issues in the office.
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