Mohamed Raouf

TSO-Supervisor at Credit Information Network Co.

• Kuwait - Al Kuwait
• My current job since October 2022

Senior Network Administrator at Credit Information Network Company

• Kuwait - Al Kuwait
• October 2020 to September 2022

Network Administrator at Credit Information Network Company

• Kuwait - Al Kuwait
• May 2015 to September 2020

- Upgrades, installs and troubleshoots networks, networking hardware devices and software.
- Maintains inventory of equipment and parts as well as documentation of vendor activities.
- Develops and documents system standards for computer and network devices.
- Recommend and schedule repairs to the LAN/WAN.
- Handles highly confidential information/material.
- Ability to communicate orally and written in a professional manner.
- Prior experience supporting, implementing and/or administering networks such as Microsoft Windows Active Directory / Exchange / DNS / DHCP / File Server ... etc.
- Works well both alone or in a team setting.
- Strong analytical skills.

NOC Supervisor - IT & System Administrator - VSAT Technical at Tarasul Telecom

• Kuwait - Al Kuwait
• October 2011 to April 2015

• Job duties include :-
- Manage company network servers and infrastructure - MS platform ( Windows Server 2000, 2003, 2008, 2012 ) and Cisco based Network ( 2800, 2600 and 1700 series routers - Catalyst 2950 Switches - Firewall PIX-515E - Cisco 350 AP ), manage servers in oracle VM & VM ware environment.
- Install and configure VSAT equipments for Terminals in Kuwait using different vendors equipments ( Comtech - Ipricot - Paradise - Datum - International Data Casting - Sky stream - iDirect - Hughes - Prodelin - Andrew - CODAN )
- Provide online support for customers from other regions for successful implementation and operation of VSAT terminals, and provide support to customer’s network related issues.
- Manage and support major customers satellite Hubs, assist and coordinate with onsite technicians for successful terminals maintenance and support.
- Provide periodically reporting of network status and bandwidth utilization to the concerned departments, and assist with customer’s accounts management.
- Communicating with suppliers for any requirements related to the company or customers.
- Leading NOC team and supervising NOC daily operations and tasks.
- Install and Configure CCTV and Access Controls.
- Extensive experience in installation, administration and networking in various environments.
- Professional in install and maintain the following : Active Directory, Exchange Server 2007/2010/2013, DHCP, DNS.
- install and maintain IP Telephony System ( AVAYA IP OFFICE 500 ).

NOC Engineer at Tarasul Telecom

• Kuwait - Al Kuwait
• November 2008 to October 2011

- Monitoring and supporting all sites that using satellite technologies :
( DVB, SCPC/SCPC, SCPC/DVB, I Direct, sat speeder....... etc)
- Familiar with "HP-open view , what`s up gold" monitoring systems
- Profisional in using I Direct software " Isite, Imonitor, Ibuilder ", able to
create option files that used to launch the I Direct services.
- Ability to configure and support most of DVB receivers, Modems and Cisco
routers .
- Have experience in pointing dishes and doing cross-pol test to get best
locked signals with the teleport.

Trainee at I TEC Training center

• Egypt
• January 2005 to January 2006

configure, implement and support LANS and WANS on CISCO devices

Trainee at Fertilizer Factory

• Egypt
• July 2004 to September 2004

Get to know information about :

# Operating Systems
# Programming languages (pascal, C++, borland C, C#, Cobol)
# Networking.