Mohamed Shawky, "Credit , Collections and AR Manager "

Mohamed Shawky

"Credit , Collections and AR Manager "

Better Pack for Paper products

Location
Egypt
Education
High school or equivalent, Faculty Of Commerce - English Section
Experience
12 years, 5 months

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Work Experience

Total years of experience :12 years, 5 months

"Credit , Collections and AR Manager " at Better Pack for Paper products
  • Egypt - Cairo
  • My current job since February 2020

1- Credit and Collections :
- Follow up daily during the collection period with Business Developers &
Distributors the collection of the financial claims to ensure collection targets are
achieved & resolve any issues escalated from customers .
- Visit key customers who have big problems/delays in the collection to resolve
these issues & revise collection cycle with customers.
- Follow up daily with sales teams to determine the collection status of returned
cheques from customers on the agreed time in order to achieve the collection targets
of returned / uncollected cheques.
- Analyze all returned cheques from customers who have a delay in the collection to
take appropriate action/s ( substitution, transfer to the legal section or escalate to
concerned managers)
- Priorities and manage a challenging workload whilst maintaining a high level of
customer service and satisfaction.
- Perform any other assigned tasks as required by the direct manager within the
same level of responsibility.
- Perform needed reports that enhance collection cycle such (Aging Report,
Customer Invoices, ACP Report, DSO Reports and Sales Reports )
2- Responsible for A/R :
-Set objectives for the accounts receivable team that align with the accounting
departments goals
-Monitor processing of invoices
-Ensure timely collection of payments
-Conduct credit checks
-Negotiate with clients in non-payment cases
-Organize records of invoices, bills, and deposits
-Ensure high-quality invoicing and collection procedures .
3- Commercial And Business
- Procurement of raw materials .
- Enhance Logistics Activities .

Credit and Collectios Manager at DAR Ready Mix
  • Egypt - Cairo
  • May 2016 to December 2019

Job Duties
Responsible for:
(Commercial Back office, Process Development, Account Receivable, Collections,
and Plants Administration)
-Coordinating Commercial issues between Business Units & Customers
-Responsible for issuance sales documents ”POs, Contracts & Customer
quotations” and responsible for price accuracy & payment terms.
-Issuance sales invoices according to customer quotations & Production reports
-Responsible for collections according to customer payment terms
-Responsible for Customer satisfaction by coordination between sales and
operation teams
- Reporting:
Support Top Management with:
-Commercial and Production reports
-Account receivable Reports
-Collection Reports ”ACP & DSO”
-Sales Incentives and Commissions
-Analyze Monthly Revenues
2

Commercial Administrator at CEMEX - Cement Industry
  • Egypt
  • August 2014 to April 2016

Industry: Construction - Industrial Facilities and Infrastructure
Job Duties
Customer Care Back Office.
Demonstrates a commitment to communicating, improving and adhering to safety
policies in all work environment and areas. Adheres to all CEMEX safety policies
and procedures.
Responsible for the order taking & order fulfillment processing for pick up
and delivered loads in accordance with inventory allocation plan, including
scheduling, tracking, optimizing and expediting shipments and delivery times
Ensures assignment of appropriate carrier by lane to meet customer requests in the
most cost effective manner while adhering to preset priorities, contract
commitments and/or cost and service drivers.
Monitor inventories and shipments at non controlled sites and work with Supply
Planning team and Sales to optimize supply and demand.
Timely and accurate administration of other order management activities
including, but not limited to:
- Input of manual bills of lading, Tracking of Swaps and Wholesale transactions to
assist in reconciliation process and reporting, and Credit/Re-bills and Diversion
Management.
Conducts proactive outbound calls to customers and carriers to optimize
inventories, manage demand for deliveries and implement business intelligence
plans (sourcing and reporting of market and competitor information.
Collaborate with Sales team, carriers & customers to execute order/dispatch
requirements on all project work
Act as the first stage of the customer relationship management (CRM).
Responsible for communicating changes in customer order patterns to
Supervisor/Sales
Execute dispatch orders to customers through incoming phone calls, e-selling or
direct contact with customers.
Managing and monitoring the calls Que.
Responsible for communicating changes in customer order patterns to
Supervisor/Sales
Managing all customers requests that is requested via the commercial private
portal ( e-selling)
Registering all calls details and prepares calls summery for all received calls.
Acting proactively by sending Dispatch, Priorities, programs, & other
customized SMSs to customer.
Handle and follow-up customer complaints cases and provide active and effective
feedback to customers.
Follow-up & coordinating the prioritization and execution of dispatch orders
in coordination with logistics & sales.
Extracting call centre & other KPIs reports.
Preparing reports for top management for determining the level of service by
reporting (Service penetration, Waiting time, Service level Complaints status &
penetration, E-selling penetrationext)
Support the off-line offices in executing sales and dispatch orders.
Support the salesmen by answering their queries & preparing them tailored
reports.
Primary point of contact for logistics or quality-related issues in the customer order
management, service, or fulfillment process with the responsibility to:
-Investigate issues, determine root cause
- Develop/evaluate resolution alternatives
- Resolve and escalate accordingly
-Call back Sales, Customers, Terminals, Plants, Distribution, Quality and Carriers
within appropriate time frame
- Document in CRM
- Update Standard Operating Procedures to ensure continuous improvement
3
CV produced by WUZZUF on 12th of Jun 2021

Production Controller at EDITA FOOD INDUSTRIES
  • Egypt
  • June 2013 to June 2014
Production Planner at LEONI WIRING SYSTEM
  • Egypt
  • August 2011 to June 2013

Industry: Automotive. Company Size: More than 1000 employees
Job Duties :
Establish strategy and plan for production areas upon production capacity,
customer requirements and quality criteria.
Controlling materials and making balance adherence to production plan.
Communication with supply chain departments (Customer interface planning
, Procurement and Logistics) to fulfill customer demands(Pull System)
Analyzing materials quantities on system and comparing with actual quantities
and making cycle count to have
More accurate data.
Making Optimization plan for machines to achieve target of operators and
Efficiency of machines.
Minimizing change over on machines by optimization plan to reduce setup time
that exhausted by maintenance
And production.
Delivering our products to customers at agreed time to be Customer Oriented.

Education

High school or equivalent, Faculty Of Commerce - English Section
  • at Assiut university
  • January 2010

courses: CV produced by WUZZUF on 12th of Jun 2021 CERTIFICATES AND TRAININGS

Specialties & Skills

Commercials
Planing
Supply Chain Management
Raw Materials
Production Management
LOGISTICS
MATERIALS MANAGEMENT
PROCUREMENT
QUALITY
AUTOMOTIVE
BALANCE
BUSINESS INTELLIGENCE
CALL CENTER

Languages

English
Expert