Service Manager
Universal Motors Agencies (UMA)
Total years of experience :19 years, 3 Months
Applied GM Retail Standard.
Create and control budgets for personnel and other expenses over which control has been delegated.
Understand and monitor the service section of the dealership’s financial statement.
Stay up-to-date on product changes and new products.
Review flat rate and repair order handling practices on a periodic basis to ensure fair and consistent pricing.
Determine staffing requirements.
Set individual and total shop sales objectives.
Review the sales performance of SAs and evaluate them on a regular basis.
Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
Handle customer complaints tactfully, promptly and with genuine concern for the customer’s problems.
Train SAs to promote customer satisfaction and to handle customer inconveniences tactfully.
Applied GM Retail Standard.
Plan, organize, lead and control total Workshop Time Management operations.
Direct or coordinate the supportive services department of business, agency, or organization.
Achieve goals and deadlines for the workshop.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
Conduct monthly analysis of key performance indicators (productivity, efficiency, utilization, labor gross profit, repair order).
Meet Chrysler performance and profit guidelines.
Plan, organize, lead and control total Workshop Time Management operations.
Ensure Chrysler's facility standards are maintained.
Provide monthly performance results to the General Manager.
Ensure efficient service operations through providing adequate tools and equipment and smooth.
workflow procedures. (standard operating procedures).
Monitor job quality through quality control inspections, comeback reports.
Assure Fix it Right First Time and create its culture among employees.
Plan, organize, lead and control total Workshop Time Management operations.
Plans and adjust the work schedules of the service technicians according to the work load and monitor
workflow to minimize disruption by supervising Control Tower job.
Tracking work progress to keep control of capacity and ensure that customer promises are kept.
Assure Fix it Right First Time (FIRFT) and create its culture among the Team.
Assist in evaluating employee performance.
Provide technical assistance and advice to team leaders
Communicate work priorities to ensure that the most urgent tasks are handled first based on promise time, repair duration, and availability of qualified technician.
Ensure the availability of tools and equipment to avoid delays.
Monitor job quality through quality control inspections, comeback reports, complaints.
Monitor job quality through quality control inspections, comeback reports, complaints.
production Engineering & Mechanical Desgin
